Valley Hi Nissan Service

Great experience with the service manager Mark coming up to the front. The oil change that I recieved was supposed to be about 1.5hrs, but was completed in less time - Mahalo nui for that! Cherry experience to see through the glass window the tech performing the oil change. They also offer hot station for capachino. Come here if you want an experience from a cool manager and a view to watch your service being done!

For the longest time, I have been Valley Hi Nissan's biggest fan u0026 supporter and have always appreciated their service department. This time around, I was disappointed at their lack of flexibility when I needed to pick up my car after it was serviced or how rude Vince was during our conversation. The one thing I would request from any car service provider in the High Desert is to remember that not everyone works in the area. With traffic being what it is today, even when one leaves work hours early to retrieve their car in a timely manner, there's a huge possibility that traffic often makes it impossible to do so. Therefore, being more accommodating to your customers' needs would bring you more service, not hinder it.

I called the service department about 2pm to inquire about an oil change and availability. I was informed that oil changes could be scheduled until 3pm that day- Friday. I drove from apple valley and pulled up at 2:30. Two service lines and one ‘express’ line. I pulled into ‘EXPRESS’. I went inside and was second. The two of us were informed that our service would take two and a half hours! I asked if that was their idea of express and was told they don’t have express. I corrected that statement because of the major sign over the service entrance saying ‘EXPRESS’. I was told there was no express. Please take the damn sign down and don’t waste my time. Very hard to do business with you. Is this ‘valley hi’ protocol?

I went here to find out about a ticking sound and to get recalled items fixed. 4 hours later, I called only to be told by Vincent Saucedo that nothing had been done. He argued with me so I asked and left a message for the supervisor. He called me back to say things did get done but when I picked up my car, the inspection wasn’t done because my car needed an oil change (not noted) and the windshield wiper fluid sign is on in the car. This is such bad service. Go to Moreno Valley Nissan. They are so helpful and actually do the work!

The people and services have always been a good experience for me and my family at Valley Hi.

The service guys are excellent and, delicious coffee you don't have to go to Starbucks, the waiting room is very comfortable.