Ashley Store
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82531
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+18139403272
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https://www.ashleyfurniture.co...
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2915 N Dale Mabry Hwy, Tampa, FL 33607, United States
Categories
Anonymous
07-27-2023 16:03Absolutely the worst experience. I called and purchased a sofa for $1800 and the salesman Kirk stated that there is a fee for set up and delivery or drop off fee. Being that the store is only 2 miles from my home I said you’re only 2 miles from me so I can have my son pick it up. Two days later Ashley called and stated it was ready for pick up in BRANDON, which is 25 miles and 45-55 mins from my home. Kirk the salesman failed to mention this when he was selling. I called the store to explain the situation and the failure of Kirk to inform me the pick up would be in a different location. Kirk was unavailable as he was off so I spoke with another salesman and the office manager to which neither was any help at all. I requested to pay for the $40 delivery over the phone or for them to send a link as they did for the couch and they stated they could not do that. They said I would need to come into the store to pay for the delivery. Being that I am a 100% disabled veteran, driving to the store to pay $40 for a mistake that Kirk the salesman made in not advising where the pick up would be, shouldn’t be a solution. As a result I cancelled the entire order and will take my business elsewhere because they obviously care ZERO about the customer. I would advise everyone to take your business to another much more helpful and caring furniture supplier.
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