Michaels

Good service with bad customers. Witnessed a lady complain to the cashier that she had to use self check out and had problem with her pin. The boy ended up calling a manager, who this rude lady berated him in Spanish to. Michaels do better to protect your employees from rude customers! Tired of seeing your staff treated poorly every time we come in to shop.

It was a lovely experience! The cashier with the straight short-ish black hair (who's name I do not remember unfortunately) was very kind and helpful, even when some stuff was malfunctioning briefly, and I feel they are doing a wonderful job! There's a wide variety of stuff there, and I definitely could find things not only for artistic endeavors but for important home necessities as well, which was nice. My partner was also able to ask an associate about the variety of markers they have who was also very helpful, informative, and polite!

I found what I was looking for and was happy with the price (embroidery thread, frames, matting). However, my largest complaint about this store is the complete lack of staffing. Upon checkout, customers were forced to choose whether they were checked out by staff or sent to self-checkout based on whether they were paying with cash or credit. If you wanted to pay with a card, you were required to use self-checkout. You could only be checked out by staff if you were paying with cash. The person assigned to the registers was working very hard to help accommodate everyone, but the simple reality was that there were too many customers and not enough staff to assist. I'm sorry, but I do not work for Michael's and I should not be forced to do the job of their staff at checkout AND still pay the same prices for goods. If you want me to use self-checkout, I should be given a discount for work done. PERIOD. Bring back employees. Stop short-staffing your stores.

They force you to self checkout even if no one is in line. It's the smallest space with no counter space. They just asked cash or card and sent me to self checkout. I am going to stick with hobby lobby where you get good customer service and better options

cleanliness: 7/10 michael's bathrooms are always generally clean. the worst you'll find is a toilet seat cover on the ground, but nothing that will cause you to walk out with a full bladder. however, the toilets do have dark green streaks going down the bowl, and the sinks are kind of crusty. worst of all, the sanitary trash cans in the women's restroom are often overflowing. so, while the bathrooms are usually surface clean, they should probably do a deep clean at least once a month to make it pristine. privacy: 6/10 these bathrooms are pretty cramped, and echoey, but still maintain enough privacy to not be too uncomfortable. atmosphere: 6/10 the atmosphere is nothing special. the color scheme consists of black, white, and gray. there are no decorations. not that it's required, but for an arts and crafts store you'd think they would at least try to be different. overall, these bathrooms are fine. they get the job done, nothing more, nothing less. i think if they were exceptionally clean that would make up for everything else and bump them up to a 10/10.

I wanted Michaels today to get pictures frame in the custom framing department. There was a very nice Hispanic guy that I noticed immediately. How polite, cordial and kind he is to his customer, he was waiting on. He went to the back to get help because he was by himself. The associate /employee that came out was LISA. She had a very not happy look on her face. I said hello and I asked her for help. I'm not sure but she seemed to roll her eyes and seem bothered by my request for service. After asking her to frame my pictures four different times, she kept saying she can't stretch it. I didn't come there for it to be stretched. I asked for help to frame pictures of mine but she was persistent on not helping me and not accommodating my request. I've never experienced anyone so rude and disrespectful to customer. It was my first experience in Michaels . Be aware of LISA in custom framing department. Not a nice person.

I love this place...if you are looking for it they probably have it when it comes to a hobby. What makes it great are the employees! They are always helpful and very knowledgeable. We were looking through portfolios for art one day on our many visits and a young man offered to help us before we even asked. After chatting for a moment we learned he was in training. I wish I could remember his name to mention it.

Great place to go for all your craft supplies. And they have something for everyone no matter your age or gender I'm certain you can find something that will spark your creativity. I was buying bracelets online for $30 to $50 dollars and my wife had the idea to go here and find supplies to make them herself for a fraction of the price. And I think they are turning out great!!!