AutoZone Auto Parts

The nice lady who assisted me was great. She answered all my questions and was most helpful I wish I could remember her name.

I go to Autozone for all my car part needs. This review has nothing to do with Autozone as a company, only this location. Only reason I gave any stars is because it is Autozone, but this location I will not come back to unless I absolutely do NOT have a choice whatsoever. Anytime I have ever came to this store the people working here don’t ever know anything at all auto parts at all, nor are they able to find a way to help, and majority of the employees are not friendly at all. Tonight was the last straw. The tall guy with long, dark is just downright rude as can be. If I would have had time to drive to another location I would have just walked out. I have spent thousands and thousands of dollars on parts and tools from Autozone, and never have I deat with an employee like this. I have bought many tools, and tonight was the first time I have ever been told I can’t return a tool. A tool that has not been opened (can tell because of the type of packaging it’s in), has not been used, and I had a receipt for. Autozone sells tools that have lifetime warranties on them, but yet you can not return a tool that you did not need and only has one use for. Like I said I will not return to this West Chestnut, Springfield, MO location. If you do not like your job, find another. Also, if you are going to work in an auto part store you need to have some type of knowledge about vehicles of all kinds. Then this location also needs to teach its employees about customer service.