Lowe's Home Improvement

Usually have a great experience. We had a problem with an associate when we tried to get our warranty honored but the manager really helped and was knowledgeable about her job vs the associate. I can't remember names but the associate definetly needs more training on return policies for individual products that have a guaranteed a warranty regardless if I bought it more then 6months ago. Such as kobalt and the limited 3yr on battery replacement.

Bought ceiling fans from y’all and paid for installation services. First off the guy didn’t know what he was doing, I had to show him how to install the fans with the extended down rods I ordered from Lowe’s as well. Then he installed the fan and it’s crooked. It’s an angled ceiling and he got the cradle in the ceiling incorrect. Then he didn’t fix it he just left and I called to schedule someone to come out and fix it and they never showed up. I’m highly aggravated, I called and was told well we can cancel the install. They didn’t show up! No need to cancel. I asked for a refund and was told no. I will never use your installation services again!! Pool job, poor customer service!!

Not impressed with this Lowe's. We asked for help in one department several times and no one ever showed up. Another department an employee was very helpful getting what we needed. When we cashed out we asked for help getting the heavy items into our vehicle. A young man came out not very friendly. The items we bought were too heavy for 1 person. No one else showed up so I had to help him get 2 heavy items in our vehicle. The other 2 items were much heavier, I said I'm sorry I can't lift these you need to go get someone else to help. He found another person to help. They were going to try to lift these items themselves. I said they should get the lifter. One of them went to get it. He came back and said it wasn't working. So they had no choice other than to lift it themselves. The flat cart was 5 feet away from our truck. I told them to move the cart closer to the truck. I had to instruct them each step. Just ridiculous they didn't have the proper training on how to move and lift things. And no customer relations training.

Lowe's has the best paint. The Valspar brand does a great job for coverage and durability. The store is always very clean, well stocked, and with helpful employees. You can generally find what you're looking for at Lowe's and this Lowe's in particular has one of the cleanest restrooms I've ever seen at a home improvement location. Overall in all honesty, Lowe's and Home Depot are pretty much the same as far as what is available, it just kind of depends on which brands you prefer if you're not going for a mainstream brand like DeWalt. We have one of each pretty close to each other so it's nice for price matching. A big perk with the Lowe's credit card is 5% off any purchase that you make with your credit card which I wish home Depot offered as well.

Lowe's is one of my go to places. I use the app, know what I want, and where it is located. Go get it and get out .. if I don't I will spend next month's house payment! Almost always the people are awesome!

Higher quality merchandise compared to other stores.