Hilti

Its amazing how many times you call to buy something that it is not in stock or they only have one of those in stock, which is never in Melbourne. I love the tools, but hate the fact that after paying a premium price, the service and delivery of items is more often mediocre. One store for the whole of Victoria based so close to Melbournes CBD feels almost impossible to get to some days. Oh, and the next day delivery isn't, if your anywhere other than Melbourne. Raise your game Hilti!! Get more stores open so you can service customers not just in Melbourne.

I booked a tool in for service 6 weeks ago, I have spent many hours on hold on the only contact number, repair paid for in full for over a week now and still much confusion as to when I am to receive my tool. I will be selling off all hilti tools and replacing with a local service provider. Great product rubbish service! Now 7 weeks and still waiting!

Staff was awesome very helpful and knowledgeable pretty good in communication even I was there by 4:55 PM didn’t hurry up with work off very patience

Great staff and a Fantastic product. The staff are always very helpful

Great service, explained everything perfectly so a simpleton like me could understand, hilti make the best tools

Expensive but the tools are really much better (and significantly quieter) than say Iccons or other competitors. Less recoil too when firing their guns. Concrete cutting tools are all excellent, their 15Amp demo saw does the same job as old school petrol saws with half the hassle, smell and ongoing cost. New 18v cordless range is superb. Designed for heavy use and if anything does need a service it is done promptly with a loan tool to cover you if needed. For daily professional usage there is nothing close to Hilti tools.