The Home Depot

Great service today, purchased a new washer as our old one was just not working quite right anymore, but it’s 12 years old and was definitely used a lot and repaired a few times. It was time and there is a good sale right now on the newer LG models.

The store has what you need, but no help with customer service, and the older white lady on checkout is very rude, I spent 150.00 dollars on plywood and 1×4 she acted as if I was gonna steal it!!!! Kinda hard to think about it, considering the large size, but maybe they have a thief problem, because all the display tools are chain up. And you have to request help to check out the tool. But three stars cause they probably have it in stock,if you can get customer service.

As business owners of Indian River Antique Mall in Melbourne FL our managers shop frequently. The Home Depot is convenient to our location, great service and inventory.

The only reason choosing 3 stars is because MGR. was able to help and resolve escalation We only shop at Home Depot and today was the only bad experience we encountered with customer service. We are Home Depot customers for decades. Today was greeted by Laura as I wanted to return a plant purchased on line. Laura asked for receipt. Explained was purchased on line. Laura stated unless I can provide the order number she won’t be able to help me. I knew order can be found by credit card number which I offered it to Laura. She answered very rudely stating: “I’ve never heard such a thing!”Her whole body language changed. I explained - Forgot my phone at home and only had access to Apple watch and couldn’t provide the order number. Laura stated we can not help you. And continued saying: Next - to help the other customer. She totally dismissed me. That’s when I asked why don’t you want to help me!? Manager stepped in after Laura yelled for manager to assist further. It was embarrassing and unprofessional how loud she was when requesting a manager. Manager “Kiki” went above and beyond to help me till the end. Maybe Laura did not know, maybe she needs training which I’m hoping will be provided by management.

We purchased a washing and dryer and when they were delivered we found the washer to be extra loud. We called up the store manager and they instructions us how to make an exchange. The process went quite smooth and we're happy with the new washer.

Arrived at opening and they were 9 minutes late opening the doors. As usual, many aisles were blocked off and they were resetting the front main aisle; it was a horrible mess and safety hazard. I needed one wall receptacle cover and Home Depot didn't have it! What a shame they're pushing so much non-basic merchandise but don't have the wall receptacle cover plate. The GOOD news...Lowe's was only one traffic light down the road.

No stars! Very annoyed with the product delivered late! Not getting satisfaction! Not sure, I will shop Home Depot ever again! Need to learn how you ship products! Packaged very poorly! So, won’t let me post, without clicking a star! This is a NO review!

I recently moved to Palm bay and when calling this store no one answered the phone. I called twice and the second time someone in customer service took my call after several rings. There was one bright spot to my visit to your store, Saquan whom helped me when I arrived to get a truck explained everything. He has great customer service skills and should be appreciated for his service.