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The Brick

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Anonymous
08-02-2023 22:09

Over the last 15 years, I have always preferred The Brick, over competing stores, making large purchases. The sales representatives are wonderful. The more recent managers (5-8yrs)at this location have little interest in customer satisfaction, focusing more on being a cash cow!!! My electric dryer was delayed by several weeks due to stock challenges. I had purchased in store the vent kit and hose for assembly when delivered. The warehouse team of three showed up and couldn't wait to drop and dash. The team refused to hook up the dryer. I had scheduled time off work for this. Another appointment was made where I would have to cancel plans for dryer installation. When escalated, the manager offered a future store discount for the inconvenience. Patiently waiting weeks for delivery delay, taking time off work for installation set up, frustrated having to make several escalation calls for resolve. I'm offered to make a future purchase with an additional discount?!! I should have been offered a reduction on the current invoice. Empathy and customer satisfaction died with these managers!

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Anonymous
06-12-2023 08:47

Very poor customer service. I would not recommend to buy any furnature from them. I bought love seat and noticed broken leg upon delivery. This was April 2023. I have been in contact with them. All they tell you is wait parts are ordered. It has been 4 months. No respect to customer satisfaction at all. Don't buy from Brick store in Brampton. Leon and other stores are better.

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