Columbus Appliance Repair

We have used Columbus Appliance Repair at least 2 times in the past 6 years and our experiences have all been stellar. Wait times for appointments were quick, service techs come at the scheduled time and our repairs seem to be diagnosed properly. I will continue to use them for all our appliance issues.

Great first experience! Columbus Appliance repair was able to come out and fix my dryer. It was done at a reasonable price too! I loved that he explained what they issue was and fixed it all in one day. I will definitely call them if I have an issue with any other appliance. Thank you!

Be aware! This company is NOT registered with the BBB or Angie’s list! I have had Isaac at my house 3 times in the past 2 weeks to fix my refrigerator. Each time he has had to call another colleague to address the problem. It started out as “I think your freezer just needs thawed out”, if this doesn't work, then we will replace this... so on and so forth. My refrigerator went from not cooling down completely but the freezer worked great (compressor and fan running fine) to NOTHING working at all! Nothing works except the light when you open the door! After having the problem fixed. We have called multiple times, and keep getting the response of “Manny will call” you back, when we ask for mannys number… we are not allowed to have it. They are giving the typical run around if “the board is faulty from distributor etc etc etc.”, my understanding was you were going to call me” Communication is horrible. I am now out the cost of the “repairs” and diagnostic fee for something that was never diagnosed in the first place, the food in my fridge and freezer twice, and days of dealing with this company! If I could give them zero stars I would! Ps: I also found out that the address listed on their website is not accurate (that’s a lie too) it’s actually 464 east Main Street Columbus Ohio.

My home warranty service referred me to them and advised they would contact me. I ended up calling them and still never received a response. Bad business. if it’s too much for you, remove yourself from the Home WARRANTY rotation. Not a satisfied potential customer. A simple phone call as to when I should expect you goes a long way.

TERRIBLE CUSTOMER SERVICE!!!!! ZERO STARS. I called to speak with the technician for my washer however I unfortunately got a man that answered the phone that sounded like he brought his kids to work. There was so much background noise it was hard to hear or understand him. I was asking questions about my service and if he had the technicians number so I could call them to ask them myself since he was unaware on a lot of things and he got frustrated and hung up on me. I called back because I still didn't get my questions answered or knew where the technician was and sadly got him again. I will not be calling back. They need to do better with customer service.