The New Wheel Electric Bikes

This is how modern SMB/local business should be down. Excellent service, honest advice and expertise! We really appreciate the great service Logan provided and highly recommend this shop to anyone looking for a new bike! Not pushy in sales at all and convince by service and understanding customers needs! P.s. also the test ride service is great!

Really great shop. The staff is very friendly, welcoming and most importantly highly knowledgeable on every bike they sale. They were quickly able to establish my use case and make relevant recommendations for a bike that would exactly fit my needs. They took me on a guided test ride, which was a comfortable and positive experience.and made it easy for me to ask questions ensuring I fully understood the bike I was riding and what features were available. Would highly recommend.

Amazing service! We came in just looking to try out a bike and Drew thoughtfully helped us find bikes that might be a good fit. He gave us a helpful test ride and was very friendly and knowledgeable. We went home to sleep on it and ended up buying bikes from The New Wheel online — Drew caught a mistake we’d made in our order and called us to help us fix it! When we went in to pick up our new bikes, Drew had welcome packets ready for us with care and service information (and even reprinted it with our preferred names without us asking!). We expected to be upsold on accessories but he was super honest about what would be useful and what we didn’t need. We were blown away by how friendly, helpful, and knowledgeable everyone at the store was.

Great staff and store! The employees are incredibly knowledgeable, friendly and professional. My husband and I test rode multiple bikes over a few months before making a final decision on our 2 e-bikes. Nicest buying experience in a long time.

Ask for labor costs up front, I went in to get a replacement spoke and they charged me $35 in labor to roll and cut 6 spokes + $2.50 for each spoke. Spokes shouldn’t cost $8.50 each, that’s highway robbery. EDIT: I connected with the New Wheel and they kindly offered me a refund of the labor charge, acknowledging it shouldn’t have been made in the first place. Excellent overall customer service to remedy the situation.

These folks are extremely helpful and generous with their time and knowledge. Yannis helped me figure out how to fix an issue I was having with my bike at no charge. I would recommend them highly.