NAPA Auto Parts

I ordered 3 oil filters online and not 10 minutes later I received a nice phone call stating that the items would be delivered and ready for pickup by 2 PM. I went to pick up the filters after work and they only had two available. The cashier said they must have sold one so I picked up those two and went on about life. Almost a week later I got a phone call saying that the filters were on the shelf and I needed to come pick them up. A little bit of organization will go a long way. Because of the friendly phone call and cashiers I will return to this location again but my first experience was less than great.

Was passing through VA on my way to FL from RI, when my oil pressure sensor went out on my truck in the middle of the night. Called with the part number as soon they opened, they confirmed the price and availability, with 1 on hand. Had it in and out of the truck within a few minutes and was back on the road. Counter salesmen were great to deal with. The store was by far the nicest NAPA that I have been to, the inventory on hand and the organization/ cleanliness of the product display was impressive (coming from the auto industry).

I ordered a Glad hand tire inflator that I had to have in order to pick up a 53' trailer that was 4 hours away in an unpopulated area. This part was essential to move the trailer. I ordered the item on Friday and was given Monday as a pick up day which was what I needed since I had to pick the trailer up Tuesday. Monday, I drove 40 minutes to NAPA in Roanoke from Bedford. I was told that the part was on the way and would be at the store by 1400. On Tuesday I had to drive back to Roanoke again to attempt to get the part. Due to my work schedule I had to wait 1.5 hours for the store to open so that I could get the part that I had to have before driving 4 hours to the trailer location. When the store opened I was told that the part was 2.5 hours away in Greensboro, NC so I would have to go there to get it. NAPA WILL NEVER GET ANOTHER PENNY OF MY MONEY AGAIN! I will tell as many mechanics and freinds about this experience so as to discourage them from doing business with NAPA.