City Plumbing

Amazing customer service. After searching online for an eternity found what I thought was the part I needed at a much cheaper price here than elsewhere. Ordered, collected and found it wasn’t correct after all. Was issued a no quibble refund and this is where the outstanding customer services went above and beyond. Jim helped search for the exact part I needed which didn’t seem to be sold anywhere, he suggested another brand that might do the job. Paul was in and said he would check his supplies and managed to source the part for me. Jim rang me to let me know they had sourced it. You have no idea how grateful I am, you really don’t. It’s not often you find such wonderful people so Thankyou again. I will most defiantly return to you for any future purchases!

Review edited 12/4/23 I left a 1 star review here a few years back when another manager was in charge. I’m now changing this to 5 stars. James the new manager has been a breath of fresh air for this branch. Staff always look happy to see you, always answer the phone, go out their way to help the best they can, will drop parts out to you same day if they can. Chris in spares is brilliant, knows exactly what you’re after with no time wasting. Always calls you back and offers best prices he can A great branch to use and even pop in for a cuppa and a catch up

I have been there 4 times, as a none trade person, I would like to get some advise from an specialist sales person. My experience in city plumbing Millbrook has not been the best so far. I am sure it is a good place for trade people.

Very good service at Millbrook City Plumbing, recommended by our plumbers and recieved a straight forward and professional service from Tony which included a visit to measure up and discuss remodel options to get the most out of our small family bathroom. Would reccomend.

Absolutely shocked by the service from this place. Having spent over £4000 on a new bathroom suite we realised that the shower was going to be too deep so we paid for smaller ones to be delivered and the original ones picked up. When in the showroom paying I was told I would be refunded once the items had been collected but here comes the the catch, they have deducted 20%from my refund for 'restocking'!!! They will not back down even though they never mentioned this when I was paying so don't touch them with a barge pole as really under handed. I was planning to use them for our second bathroom but I would never go near them now and I strongly advise no one else to. I have paid £260 for absolutely nothing.

I came in with an unusual request regarding my attempts to replace my kitchen tap, something I was unable to get much assistance with at Bu0026Q or wickes. The experienced staff were able to aid me in where I was going wrong and fix the issue at minimal expense. I will definitely come here first the next time I have a plumbing related issue.

top work!! we had an elderly client with no water so the lads bent over backwards to get a new tank to us, smashing :)