Heavenly Body
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79667
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+441143485994
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https://heavenly-body.co.uk/se...
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230 Greystones Rd, Sheffield S11 7BR, United Kingdom
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Anonymous
08-06-2023 10:07I booked an appointment at the heavenly body salon via the on line portal for pre holiday nail extensions. The appointment was confirmed along with the requirement to complete a form requiring all my personal details and medical history, which I thought was excessive for a nail appointment, certainly not adhering to DPA guidelines. I arrived at my appt time of 10:30 to find the salon shut. A few minutes later two girls clutching their morning brew appeared, sauntered over to open the door and told me a convoluted story about how they had just arrived and the person I was booked in with was pregnant and needing to go to the hospital so I needed to rebook. I appreciate that babies come when they want, however the lack of customer care and professionalism shown by these girls was astounding. At this point no one had made any effort to contact me or even apologise for my inconvenience . They gave the impression that they really couldn’t care less. This salon is under new management, sadly customer service doesn’t seem to be a priority.
Anonymous
04-02-2023 10:40I have been coming to HB for years now but since the change in ownership it has become really unreliable. I’ve had two recent appointments cancelled at short notice via email, no phone call prior to explain why. One appointment was however rearranged for the same day with Casey, who came in on her day off, which I appreciated.