Nexus Vehicle Rental

Really great people only went for an interview but the guy who interviewed me was excellent a nice guy and a shame I had to get something closer to home.

Would of given minus stars! They dropped off a battered Astra with the engine oil warning service light on. Then I was on the motorway and pressed the screen wash and none came out and the screen got covered in mud! God knows how this company is the biggest rental company in the country. Avoid if possible, I couldn't unfortunately but will pass on my comments to my company.

Car booking made a month ago. Received a text today to confirm the car was due for dispatch. One hour later, another text received to say it's on its way. Nobody showed up. I called in, the customer support representative made a call whilst I was on hold to phone to see where it was. Then informed me that there was no car available. Apparently someone had phoned today to let me know (they did not). The customer rep couldn't find any notes on the booking log to say that they had phoned anybody to relay this message. I was told it was unavailable as it was in for it's service and MOT. Totally left in the lurch. Dreadful. Won't ever be using them again.

Great and unique product, great service! Would recommend to anyone with B2B vehicle rental needs!!

4 hours total on the phone trying to sort a single vehicle hire to replace my work vehicle. 7 days later still no vehicle. Stay clear of this company!!

After years of working with Nexus, our account was closed and we were forced to return the long term hires, this was due to a new account management system which ruled us as unworthy. Within 2 weeks of the last invoices becoming overdue, the company sent our account to a solicitor (despite our not ever failing to make payment) and £1500 of fees were added. We're now in the horrible positive of having to pay the balance to avoid them taking us to court. We understand that within the Tu0026Cs they are well within their rights, however this is certainly not how I would do business with a client who has given years of business to them. Avoid at all costs would be my recommendation.

Extremely bad experience with Nexus. I had a hire car booked to be off hired and collected on the 14/06. When no one came I contacted them and they said please allow 48 hours for the vehicle to be collected. I have a lease vehicle arriving on the 15/06, cannot get two parking permits and also cannot just stay home for 48 hours waiting for someone to arrive and collect the car. Their response was that the vehicle was my responsibility until someone collected it. How is that fair? Just felt like the way the dealt with it all was very poor.

Useless company late delivering a van. When I called to ask where it was they said drivers stuck in traffic. 2hours later when it arrived ask driver where they came from and it was industrial estate 2 miles away. Then when comes to collection. Was ment to be between 10 and 12. Contacted there call center at 1150 as no one had collected it yet and I was going out. Who said can you leave the keys out some where for them to collect.... Still not been collected or contacted about it. Proper poor company.