Oak Flooring Suppliers Ltd

We have had a complete nightmare with this company. We went to the premises to order some engineered wood flooring for our kitchen/diner and met Jack who took our order. He also gave us a sample of the engineered wood we had chosen. When the wood was delivered it was completely different to the one we had ordered. We wanted a dark oak and this was much lighter. We asked for a replacement but were told it would take 2-3 weeks. Our builder and kitchen fitters couldn't wait that long so we returned the wood in its packaging and asked for a refund. Jack has refused to pay us back. He says we should have noticed that the description of the wood on the order was incorrect. But because we ordered in person and showed Jack the wood we wanted - and because he gave us a sample at the time - we were confident the right wood was coming. Now he is saying that the sample he gave us was just to show the depth of the flooring. This is completely untrue. He has also suggested that it was the right wood but it just needed another coat of stain and varnish. This is not acceptable to us. He has completely refused to give us our money back and we have no choice now but to go to the small claims court.

Fantastic, professional, quick and clean service. I had reclaimed oak parquet fitted in by Oak Flooring Suppliers Ltd. Very good communication, they were very responsive to my ideas, provided professional advice and were patient when I needed time to make decisions about the finish. The fitting was very smooth, quick and dustless. The team was lovely and the final result is stunning. Highly recommended.

Ordered and paid for samples, over a week later hadn't received anything. No communication from OFS. I emailed twice and contacted via OFS web form. In the end I chose a different supplier and emailed OFS to cancel the sample order and refund me. They ignored my emails, eventually posting the samples 9 days after I ordered them and ignored my refund request. This is of course a breach of distance selling regulations. Fortunately it's only a small amount of money but will be requesting a chargeback through my credit card company.

We have recently used Oak Flooring Supplies for the supply and fitting of Oak Flooring to our dining room. The Oak flooring and our fitters, Patric and Damian, arrived on time and we were impressed by the quality of the product. We were given clear and helpful product advice by the fitters throughout the installation. The flooring was fitted by Patric and the skirting boards by Damian Both jobs was completed to a very high standard. We are very pleased with the work that has been carried out and wouldn’t hesitate to have Oak Flooring from them again in the future. Steve and Angie

I shop around Bristol and online for months and this is the best engineered floor you can find. Highly customizable as they produce it themselves (you can choose thickness, finish, length, chamfers, width in any colours). I opted for a wide distressed board to make it looks old and used to not ruin the character of the house. The result is impressive and the distress finish looks much more realistic than what the competitors tend to do (they do it by hand). You can feel the difference between their boards and the others when you hold and touch one. The installation done by Damian was quick and precise, no issues at all. I`m really happy with the quality of the floor, competitive quote, top installation. Thanks to Jack and his team for this superb work.