SIXT Car & Van Hire - London Battersea

Just avoid - 1 star is generous here! Worst customer experience I’ve ever had, not just renting a vehicle….just ever. Just look through the reviews below and see this is happening on a weekly basis. Hired a van with several weeks notice to do our home removal, traveled across London to collect 30mins before they closed, 2 minutes before my collection time (17:28) I received a call from the SIXT rep saying they no longer had a vehicle available for me and so were cancelling my booking. As I was just outside at that point I went in and spoke with the rep, he initially refused to speak with me and served another customer who came in after me, then eventually said there was nothing he could do. Didn’t apologise, didn’t try to accommodate an alternative vehicle just smirked and said he couldn’t help. I then asked why two equivalent size vans parked directly outside couldn’t be used I was told both were not working and needed fixing, two further customers came in without bookings who they then sold both van rentals to and drove off both vans. I called SIXT customer service who said they would call the SIXT Battersea location and work out what was happening, I watched as the rep just stood by the phone and refused to answer it. The customer service said they were unable to get in contact with them and also said there was nothing they could do - also as I had prepaid my money wouldn’t be refunded for 5 working days preventing me from trying to rent elsewhere. Overall terrible experience, led to us having to delay our house move costing us further. Would never use SIXT again. Don’t be drawn in by the slightly cheaper price. Just avoid and go anywhere else.

[April 2023]. Actually a good experience from booking to receiving the car. Except that the staff tried to offer additional items/services tirelessly.