Avon Water Services Ltd

Thank you for taking a look at my exterior pipe and sealing it up for me. Avon Water Services are very responsive, professional and prompt. If I need any work doing in future I'd definitely use them again and would recommend their service to others.

I had a burst underground water pipe on my driveway just before Christmas. All contractors had closed for the holidays so I had an extremely stressful holiday period. I called a number of contractors who were unable yo come out for days. I called Richard and sent him pictures and videos. He said that they could come out the next day, on a Saturday no less! A lovely chap called Ashley came out and fixed the pipe. I cannot thank Richard and his team enough for their prompt response and 1st class service.

Main Incoming feed to the house leaking under concrete floor, called Avon Water for leak detection and Richard arrived within the hour. He detected the leak and advised this was an old lead pipe and recommended a solution that would not involve digging up the concrete floor in our dining room. He proposed installing a new feed pipe into the house via the garage with a new stop tap in the garage. I was fortunate that my address fell in an area that Severn Trent operate a grant scheme to replace old lead pipe so cost to me was minimum Richard then arranged for a team to attend the following day to carry out the work. His team Callum and John arrived on time and where very courteous and efficient and the work was completed with the minimum of disruption. I would highly recommend Richard and his team and have already mentioned them to friends.

Other suppliers couldn't be bothered to quote for 75m of pipe replacement but Avon did a full survey at the promised time, arrived on site on the promised day, made minimum mess and finished two days early, The two men worked incredibly hard and really respected the building (St Agatha's Church, Sparkbrook, Birmingham - Grade 1 listed). Avon are highly recommended.

John and Luke did a fantastic job. We had a leak under our house. They identified the issue, fixed it in below freezing temperatures and gave us good advice. We're very pleased with the outcome and would definitely recommend using Avon Water Services. They're very reliable, professional and they respond to emails/calls within a few hours.

Severn Trent issued our residential address with a Section 75 (leak on the private side of the water supply – 14 days to rectify!). I called Avon Water Services towards the end of a week and spoke to Rich to get a site visit booked to investigate and quote for remediation. The following week, within 4 days we had been visited by Rich for the site review, had a quote, had two engineers on site (John and John) and our leaking inlet pipe under our block paved drive repaired with like-for-like reinstatement of the drive. There were challenges for John and John in locating the pipe, but they worked carefully and methodically and all in good humour. Rather unexpectedly our internal water pressure did not improve and posed a fresh challenge internally. That issue was not what John and John were there for, but they took it in their stride to sort it out and leave us not only with the external repair but the best water pressure we have had in the house during our entire occupancy! Every aspect of dealing with AWS has been straight forward and stress free. Good communication, professional, polite, and friendly and a solid work ethic with pride taken in what they do. I would absolutely use them again and have no reservation in recommending them to other people.

Thank you for your prompt and professional service. Dealing with a house refurbishment and different trades it's great to know that there are still companies out there that you don't have to chase and are reliable and reasonable. Extra kudos to the two gents who came to carry out the work, they've been both helpful and professional.

Richard was very thorough and detailed when he came out to give us a quote, and the team that did the work were very professional and considerate. They even sculpted the new patch of concrete to match the decorative design of the surrounding area. They were great about giving frequent updates on their progress, too. We would be happy to use their services again!