Mobile Care Kingsway Mall: Professional Phone repair store

*EDIT* I went back due to the response to my review. I want to thank Management and staff for taking feedback and making it right. Ive had my phone and screen fixed by the same staff that I had issues with and they were EXCLELLENT. I've updated my review and given it the full stars as the staff have consistently been excellent since (I break my phone a ton). Usually come here and have a great experience, I regularly crack my screen protector so every few months I repace it here. Came today and continuously had the sales person talk over me or take my phone without waiting for permission. Literally taking it out of my hands. Then proceeded to wait at the till while they spoke about my phone in front of me in a completely different language so I had no idea what was being said. I'll probably be going elsewhere in the future.

I came in to get my charging port cleaned, I was a little hesitant to get my phone repaired here as they charge more than I've been charged in the past for the service but it was well worth it! The two gentlemen were very helpful and the service was performed far better than I expected and with a fantastic attention to detail. I ended up buying a power bank as well and they offered to discount my service because of it! Edit: I looked at the receipt and they also offered me a discount on the power bank 1010 will recommend!

I had my mother to bring my phone in here now I think there a virus on my phone nun of my apps are working and the phone is really slow now and it wasn't like that before I got my screen fixed.

Absolutely Worst quality service, They changed my broken s22 with a cheap quality screen, and I paid $250 .I didn't drop my phone this cheap fake screen. Stop working for no apparent reason in the first week. then I took it back to the store since I have one year warranties. After 10 min argument, they told me that they can't do anything for me. definitely, this guys shouldn't be in business. It's the worst place ever pls....Avoid this place 😒

DON'T GET YOUR PHONE FIXED HERE! I originally wanted to go to CellXpress, but it was closed. So I looked at the reviews for here, and they were a hit or miss, so I decided to take my chances because I work in the mall, and it was convenient. I went in to get my cracked screen fixed for $178. The screen for the new replacement was thick, but I didn't mind because it was fixed. Then the entire backing of the phone started to come apart, and when I brought it back, the associate was disrespectful af. He said that they don't use glue to put it together? And that it was either dropped or a manufacturer problem. I didn't drop it, nor was it coming apart prior to my visit. The person I was with commented to the associate that they had to take it apart to put the screen on and after hearing all this that they wouldn't bring their phone there, and the associate went off saying repeatedly that I could sue them. My friend asked what could be done, and he said he could change the screen for $100 bucks. Which makes zero sense. They claimed they did nothing wrong and offered no real solutions.

Sold Fake Apple headphones at full apple price. Would not give me a refund. waste of money they don't work properly with my Iphone SE 3rd Gen.

I just wanted to get a quote for 2 cracked screens. They were very quick to ask what I was looking for and had a quote for both very quickly. I haven't gotten around to other repair shops to compare but I will update if I do. I'm considering doing the screen replacement myself

Tonight I took in my phone with a severely broken screen. They replaced my screen and suggested a new heavy-duty case and screen protector all in under one hour. They were so friendly and an immediate greeting when entering the store. Took great care of me and will be going back again for any future phone issues.