Biketrax

Never normally leave reviews but spent a lot of money here getting my Brompton serviced including the replacement of both wheels. The front wheel was only tightened hand tight and almost fell off after 2 weeks of light short riding, I then started to feel a bad buckle on the new bad wheel, I assumed I had hit a bad pot hole or a heavy bang on the cobbles, but a couple of months later went to see if I could straighten the wheel and found the back wheel was not put on tight or straight either. See the gap on the attached picture between the nut the gear chain goes into and the taper washer it’s supposed to fit into. I fixed it and the buckle/wobble has nearly disappeared, but I guess riding it for a good few months didn’t help. Disappointing won’t use these guys again. TLDR in response to below... spent nearly £500 getting my bike serviced and new parts, I suspect the wheels were only put on hand tight/not correctly. Front wheel almost fell of after 2 weeks, back wheel developed a bad buckle I didn't put 2 + 2 together and 6 months later went to look at the buckle and found out the back wheel was not attached correctly either, took a pic... wasn't quite right for me hence the reply to your reply... You did reach out to me, but I am capable of tightening a wheel so no need to follow up, you could have just accepted that it may have been a mistake (as per the conversation we had) and left it there, but you responded... and now so have I. I'm sure this was a one off and I'm sure now they have this review they may double and triple check the work they do. Otherwise was a reasonable interaction and kept me informed during the delays while waiting for the hard to get parts from Brompton!