citizenM London Bankside hotel

Nice hotel, staff friendly. I get the concept with the smaller rooms (we liked our room, cosy, quiet for a great nights sleep) but if you are saying the downstairs is an alternative to spending time in the room, not offering free tea and coffee is ridiculous in a supposed 4 star hotel. The breakfast wasn’t great but this could be down to personal preference I didn’t enjoy the fruit which was flavourless and the eggs were not nice at all. As we were about to leave our room the grate in the ceiling fell down and was lucky not to cause more damage, not the fault of the hotel these things happen but all added together I don’t see what makes this hotel a 4 star. The experience was more of a basic hotel

Our room was very small, felt like a room in a cruise ship. Bed was firm. The shower was awesome, great water pressure. Very clean hotel, friendly and helpful staff. Free breakfast each morning was good. Great location too.

Veeeeeeery nice!!!! Comfy, clean, pretty…. Tiny rooms but feel super nice and make it good value 💸 good ethics with employees… friendly… always stay here and look forward to coming again! PS - breakfast is awesome 🤩

The room was small but nice. The heat was almost non-existent. We called to complain but they said just to play with the controls. We ended up using the hair dryer to warm up the room.

Wow, I could not have been happier with our stay at this hotel and this will definitely be our go-to if we're able to travel to London again if not for its prime location alone to main tube lines and Borough Market. Check-In/Check-out was super easy via self-service screens and upon checking in, I loved that we were able to just opt-in and pay for late checkout rather than have to ask and wait to see if we could. We were also able to utilize luggage storage prior to checking in and after checking out. Overall the staff was also so nice and friendly and the accommodations really made an impression on me, I will definitely make it a point to look for CitizenM hotels on my trips moving forward!

The hotel is very funky, meant to be lifestyle choice, and it is always my first choice for recommending a friend to stay when visiting London. The staff are all super friendly and helpful, especially Shaniah, Sukhi and Omario. The breakfast is always very nice with good options, however the eggs are not my favourite. The room is exactly the right size for one or two people to be comfortable, the bed is massive but only accessible from one side which can be difficult for mobility issues. Overall, amazing place, I am in love!