JD Sports

Came in today to buy some new trainers, found the ones I wanted and asked the manager (I believe) if I could get them in my size.... he asked another member of staff to get them from the stores.... I waited 10 mins before asking again..... I got told they wouldn't be long.... waited another 5 mins and then to see the woman who was spouse to getting my trainers serving someone else! Won't be shopping here again! Worse customer service

I went in to the main store in Exeter and wandered around their impressive displays, found a trainer I liked and looked around. One member of staff was helping people, one was at the till and 3 were moving things around. I approached all 3 of them and all said they could not help me - I had to wait for the one that was officially allowed to help people try on shoes. Clearly this was beyond them. Luckily the display trainer I liked was the right size so i tried it on and it fitted fine. So I went home and bought it on line...3 to 5 days delivery...9 days later, still waiting! Sports Direct may not have the swanky stores but all their staff are attentive, they have a wider range (if not all the latest stuff) are cheaper and even their on line deliveries are on time! First and last time for JD Sports for me. An Update (10th March) - now 13 days after the order placed - still no Trainers and JD Sports telling me I can't cancel the order. (in the meantime my son has ordered and had delivered similar trainers from Sports Direct!). Appalling service by JD Sports - avoid if you can.

I waited in line seriously. When I heard the staff call me, I went up to the counter but there was no space. When I saw that there was an empty seat to pay, the staff looked at me with disapproving eyes and said I talked to the staff next door. Even though I explained that I was already in line, the staff still showed a nasty attitude when completing the payment. What a bad experience during the Christmas season.

If I could rate a 0 I would have. DO NOT order online from these crooks. I placed an order but never received it. JD Sports informed me that there is nothing that they can do. Absolutely appalling service. I will NEVER shop with these crooks again.

Really annoyed and disappointed, my son ordered trainers and has been waiting for them to be delivered, day 5 still saying delays. So we ring, again waiting patiently on hold to get through and be told they've been lost and now sold out!!! So now I have to wait for his money to come back to us, 3-5 days. Let's face it probably 5!! So he can go into a store and buy another pair. What would of happened if we didn't call. How do trainers end up in a delivery truck u0026 get lost? Bye jd!!

Well when I was queueing to pay for the items I had chosen to purchase, I went to the next available counter to pay. I was then spoken to with a very harsh and rude voice from one of the shop assistants behind the counter. She appeared to be doing nothing what so ever apart from getting in the way of the other shop assistants. The way she spoke was incredibly rude saying I had pushed in the queue and said to go and queue. I had argued that I had been waiting but was then told I would not be served until I queued. I then had to go to the back again and wait to be served. Anyway the long story short is summed up as, JD cares as much about there customers as they do on the politeness of the shop assistants.

The idiot who served me wasn't really there and I asked for a size 10 addidas trainer and the box says uk 10 us 10.5 but there is a 1 size difference between UK and US so I got a 9.5uk which didn't fit, when I explained this to the numpty serving me he had defensive ego attitude. It wasn't his fault that addidas miss size their trainers but I was only helping the ignorant fool out for next time someone asks for a certain size in addidas. What's this world coming to ffs

I was checking for my son shoes and the curve lady who is working in there is not so good at her job , as a store assistant I don’t think she is doing it well . I ask her if she can help me and she answered “i have someone to entertain already” I am behind her she didn’t even look carefully and talk to me nicely.