Wilsons Carpets, Barnsley

OK service but I didn't get a message to say when our bed was being delivered. I had to go in store and ask and that was a month after i ordered my new bed.

Excellent service Excellent fitting end result stunning 😍

I had a very pleasant experience when recently visiting Barnsley Wilsons shop, the gentlemen who served me, Jim, was very helpful and professional, providing great advise on both laminate u0026 vinyl. I had the laminate floor fitted in the lounge and hallway u0026 I am very pleased with quality of work u0026 finish. Mick, who did the fitting has done a great job with attention to the detail as well as care in regards to the surroundings. Job well done, great service from start to finish, competitive prices - the staff is prepared to go that extra mile to keep the customer happy - can't thank you enough Jim and Mick - you were wonderful! Would definitely recommend the shop u0026 their accommodating staff.

I have had the worst experience from beginning to end, I have now even had to get the police involved as I no longer wish to deal with them directly. The wrong colour carpet was fitted, they have a satisfaction guarantee that as long as you state you want to change it before it’s fitted they will, despite this they refused and forced me to have the wrong carpet fitted. The person who placed my order came to my house and said tough this is what you ordered they need to fit (despite the guarantee and me saying it was the wrong colour before they fitted it.) and was very intimidating towards me as a woman on my own. it is also not the same thickness and quality as the samples to which I was told they gave me the end of the roll so had been flatted down in a warehouse for months! When the sales person came to my house to tell me tough he said don’t worry it will lift as you vaccum (so absolute lie!!) I complained to customer service head office about the incident the lack of honouring the guarantee and the intimidating behaviour and the best they could offer was someone to come check the fitting (as it was very poorly fit lifting all over) and to swap it with the same fitters same store. That didn’t work for me and was a massive inconvenience as all new furniture had been delivered since and they wanted me to take it out and leave it outside as they fit replacement carpet! When I said this doesn’t work as I don’t want the same people in my house or to remove brand new furniture they offered a measly £60 discount! Despite the carpet being flat and scratty and the wrong colour! Please please avoid this company like the plague. There is no such thing as customer service or satisfaction here, if the sales person makes a mistake then tough luck they will not help you. And you can’t guarantee you’ll get the lovely carpet you picked in the store as it could have been crushed and flattened in a warehouse for months and basically unusable.

Good selection of carpets.Had exactly what I wanted.Fitters were also first rate

I bought my laminate floor from Wilsons. Got the best price available - I've checked many places. They also recommended Mark who delivered installed it for me. My floor looks amazing and Mark did an excellent job. I highly recommend.