Sheraton Grand Hotel & Spa, Edinburgh

The staff at the reception wasn't sensitive to guests visiting the guests. Security reasons are not an excuse to lower your hospitality standards, some time one should be courteous and apply common sense, too. Its always how the guests feel when they are in your hotel. One who is a visitor could be a potential customer if they like your culture.

Stayed here as part of a corporate trip. The location is great. Everything is clean and new. Knocked down a star on rooms because the bathrooms are a terrible design. Glass doors, no privacy, no sound blockage, and the sinks leak. If you turn on the bathroom light in the middle of the night, the whole room lights up! The sink leak is not from the plumbing, it’s from around the bowl. Maintenance came to look and commented on the design flaw for the whole hotel. The lighting switches in the room are a convoluted mess. It’s like the person that approved the design, never spent a night in the hotel. Staff was friendly and helped out with any and all requests.

The Sheraton Grand Hotel u0026 Spa in Edinburgh is a luxurious and elegant destination that offers a remarkable stay for travelers. Situated in the heart of this historic city, the hotel provides easy access to various cultural attractions and landmarks. As you step into the Sheraton Grand, you are greeted with a warm and welcoming ambiance. The hotel boasts well-appointed rooms and suites, featuring modern amenities and breathtaking views of the city or the iconic Edinburgh Castle. One of the highlights of the hotel is its award-winning spa, where guests can indulge in a range of rejuvenating treatments and relaxation therapies. The spa facilities, including a heated pool and a state-of-the-art fitness center, ensure a delightful and invigorating experience. For culinary enthusiasts, the hotel's dining options are exceptional. From fine dining restaurants offering exquisite local and international cuisines to stylish bars where you can unwind with a drink, the Sheraton Grand caters to every taste. The attentive and courteous staff further enhance the overall experience, providing impeccable service and making guests feel truly valued throughout their stay. Whether you're visiting Edinburgh for leisure or business, the Sheraton Grand Hotel u0026 Spa promises a memorable and delightful stay, leaving you with cherished memories of Scotland's enchanting capital city.

Couldn't be more pleased in our choice to stay at the Sheraton. Check-in was effortless. Staff are very friendly and accommodating. Rooms are beautiful and the club lounge is superb. Easy to understand why this property is so highly rated. We are thoughly enjoying our stay and will definitely come back.

Amazing hotel, a highlight of our recent trip! Pros: lovely rooms with great lighting, ultra-comfy bed and bedding, nice desk for working, spa-like bathtub, wonderful lounge with daily drinks and appetizers, service from staff is 10/10, location is quiet (good for sleeping), AC kept the room ice cold which I loved, amazing spa, amazing restaurants within walking distance, only 2 min walk from the airport tram if you are arriving this way, only a 5 minute bus ride from Waverly. Cons: not a con for us, but it's a 12 minute walk up to the royal mile. We enjoyed the walk and if it was raining, we would have the front desk order a taxi (only 7 pounds fare) easy-peasy. Would 100% stay again.

Mum and I love coming here. We have stayed once, but use the spa when we are in Edinburgh. The treatments are unbelievable and I always leave feeling relaxed and rejuvenated. It's pricey, but you get what you pay for in this case. Thank you, guys ☺️

Great room and facilities, really friendly staff and nice breakfast. Their beds are absolutely amazing, you will get the most comfortable sleep ever. I booked a facial and massage at the spa which was very relaxing.

Luxurious but impractical. Lighting is complex to figure out, then impractical to really useless. The air conditioner does not turn off when you raise the desired temperature. You have to turn on the heat to raise the temperature, then turn the air conditioner back on. The bathroom floor is slippery in stocking feet. At the deluxe lovely breakfast, coffee and tea are a single tiny station in a corner, creating a long line for access. The shades in the breakfast room are inadequate against the brilliant morning sun. Staff and other amenities are, nonetheless lovely.