Liberty Tile Studio
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73504
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+447964954190
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https://libertytilestudio.co.u...
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222 Neath Rd, Plasmarl, Swansea SA1 2JG, United Kingdom
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Anonymous
06-19-2023 01:03We have visited LTS twice and both ladies are great, really helpful and knowledgeable and they have a good range of modern tiles. Additionally, their prices are extremely reasonable. For me it's better talking to females about aesthetic things, like what the bathroom should look like, colours u0026 hues etc, so, for a mere male like me I appreciate the guidance. All up a good experience. They sell carpet too, so when we move on to the bedroom floor.... we'll be back !!
Anonymous
06-18-2023 18:10Lovely tiles, poor after service. I went to Liberty Tiles to purchase tiles for my 3 bathrooms. I spent over £2500 and was advised by Lindsey to buy extra for wastage purposes, which I did. When the tiles were delivered, some were damaged and they replaced them in all fairness which up until that point was good service. When the bathrooms were finished, I had 2 boxes to return for the upstairs and a few for the downstairs. I text Lindsey who agreed to take them back. My partner attended and Lindsey point blank refused. I have a text message to prove. I then messaged her and she said they will take them back but she will deduct a 30% restocking fee. Absolutely shocking as I’d only had the tiles a couple of weeks. I’ve looked at the company policy which states 5.4 Any goods returned must be within 30 days and must remain in tact in their original packaging. These tiles are in their original packaging and completely in tact. Why have they initially refused and now want to charge a restocking fee. I’ve got a few boxes over which I was told to order and now I can’t take them back after spending over two thousand five hundred pounds. I’m hoping to build a house next year. I’ll certainly be going elsewhere. If you want tiles, make sure you order the exact quantity as Liberty Tiles after taking your money don’t want to know.
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