Wickes Stoke On Trent

Gets 3 stars for the choice of stuff and the young blonde girl on reception who had a Ops Manager tag and a guy in his 50s who helped me in the joinery section. Poor girl was trying to serve, price check and do everything on her own. There was a man with a beard and a woman in Wickes clobber sat outside the front door smoking and then 3 other members of staff came in with food from the shop across the road. Heating was on full blast and was too hot from the gas blowers above. Bit of an odd experience if I'm honest, Wickes wont survive with so many staff doing nowt and gas being blown away like that.

Overall. The shop has a wonderful team. I am happy the way they are and how they treat their customers. I enjoy the experience here. It is a great store, but like all stores it has its flaws... Sometimes the website says the store has items in stock but there is none. Sometimes the store is messy, but that cant always be helped. There is also plenty of thefts, items missing from packers and boxes. Overall, it's in a nice location and it's got what you need for most DIY projecta

Required a paint sample analysed in order to buy a can of emulsion. The outlet was staged by very willing but very young employees. There were mixed messages between staff as to whether the analysing/mixing equipment was working. All sounded a bit negative but eventually a lad was found who was competent. He managed to mix the paint but did spill an amount that tainted the tin. The store was small and seemed very tired and run down. Plus, Google maps couldn't find the car park entrance.

Good DIY store which covers most DIY needs at a reasonable price.

Costumer service is so bad... Disappointed with the wickes, next time go to another store...

I visited Stoke-on-Trent branch, staff are lovely really helpful and the kitchen department is great. You don’t have to be Looking for a full kitchen to benefit from some of their products. They don’t have the biggest ranges of things, But the prices of quality seem good on what they do sell