Thrifty Car Rental ^🇮🇹

Absolutely fantastic service from the Milano Central Station office. They went well above and beyond the call of duty to make sure that we got our car. Genuinely the best customer service I have received from a car rental company. Thanks for everything.

Service was delivered by Hertz but everything went smoothly. The very nice lady helped us very well and her english was very good!

Molto chiara e sollecita l'accoglienza al desk. Nessuna difficoltá e consigli pratici. Simpatia e dispinibilitá

Sehr schlechte Autovermietung, nicht zu empfehlen. Obwohl gebucht und vorab bezahlt, stand kein Auto zur Verfügung. Angeblich wären keine Fahrzeuge mehr da. Kunden vor und nach uns haben ihre Autos aber erhalten. Unzählige Telefonate und ärgerliche Diskussionen haben wir dem Wagen mit 2 Stunden Verspätung dann doch bekommen. Besser anderen Autovermieter wählen. Rückgabe verlief ohne Probleme.

Paid for the reservation online with MasterCard. When I wanted to pick up the car, I had to pay a deposit. But suddenly that was no longer possible with MasterCard, but only with debitcard. Nobody mentioned this before. Cash payments were also not accepted. Neither the cancellation of the reservation nor the refund of the payment were possible. The employee was impassive and not interested in solving the problem. Just advised me to solve the problem and started calling. Another employee at the table next to it, constantly interjected in Italian and laughed. I have never experienced worse dealings with customers.

Che se prendete a noleggio la macchina a Malpensa, gruppo hertz vi darà una pessima assistenza, a tratti inesistente, non rispondono mai.

DA EVITARE ASSOLUTAMENTE !!! servizio pessimo, hanno un parcheggio convenzionato con una società esterna - per ritirare la vettura è una vera impresa e per giunta il parcheggio risulta pericoloso per via di una sola rampa per ingresso/uscita delle auto e molto stretta - servizio post vendita scandaloso - per richiedere una fattura siamo stati oltre 10 minuti al telefono e ovviamente nessuna risposta .... poi dicono che c'è la crisi