Ing. dipl. Fust ^🇩🇪

Fust, Der Genfer Lieferservice ist faul und inkompetent, Lügner, Sie legen einen Liefertermin fest und halten das Versprechen nicht. Sie verschieben eine Woche, nur weil sie unprofessionell und unorganisiert sind und Kunden für ihre Inkompetenz bezahlen lassen. In diesem Fall hätten sie eine private Lieferung organisieren sollen, nur für unsere Waschmaschine, und das sogar am Sonntag. Denn wenn wir einen Fehler machen, gehen wir davon aus und machen ihn durch Nachtarbeit wieder wett.

Terrible service as usual from Fust and Fust staff showing a minimum of regard for clients, such poor client service. Having purchased a new fridge including old-fridge removal I was disappointed that they made no attempt to do a tidy job, essentially they left mess and water everywhere including the stairwell of the building. This essentially meant that I had to spend the next hour cleaning all the places the removal staff had been. Their explanation ‘when we tipped the fridge on its side water poured out’. As if this isn’t to be expected with household appliances such as freezers, washing machines etc. Persons doing this task can easily prevent water dripping by simply putting a cloth to capture the water, or pre-emoting the issue by draining water into a container as they tip the freezer on its side. Not a good enough Fust. Poor service as usual

I ordered a vaccum cleaner , after a month they said it had been delivered, when i had said to the delivery guy to not leave it as I was away, which apparently he did anyway, completely disregarding what I had said. Gust just said “go to the police, we and DDP don’t take any accountability”. I lost one month for waiting and then time at the police station, then with my insurance and have to go buy a new one again ! 😡 This comment is not spec if to this shop, just the brand