The Home Depot

I did purchase online and was waiting for pick-up email. Four days later, I had no notification, therefore I checked the order status under my account to find out that the order was cancelled. I did contact Home Depot and the representative told me sorry, but we do not take orders for curb pickup since June 9th, this is why we cancelled your order. If that's the case, why you guys accepted my order 4 days after June 9th, why you have wasted my time letting the order in processing status and why you did not send a notification email for cancelling my order?? A day after I have contacted Home Depot, I received the cancellation email stating that the item is no longer in stock. Well, that's very helpful and respectful, same like your meaningless sorry.

Went in for the end of season sales on plants..wasn't much on sale.

Terrible service and employees who don’t care. They have a rack where they put “discounted” tools. Unfortunately most of them are missing pricing so you have to search around for someone to get a price. I stood there at the front while someone from the “tool” department, after 20 minutes waiting, I just walked away. This was at 8:30pm on a Friday- a pretty slow time of the day. Also, for the 45 minutes I was in the store, this item ( see picture attached ) was floating at eye level right in the path of people walking up to pay for items - metal with sharp edges. Why on earth could someone not move this. It weighs next to nothing.

Very bright garden centre. Well maintained, helpful staff. This new addition tropical plant was added Firecracker it is called Kanakambaram- flower in my language in India. I had visited Home Depot in U.S.A too. They have many many more varieties of plants and other stuff.

It is always heartwarming to find accommodating staff. But it was so nice to meet Sue who helped us figure out renting a vehicle. Despite waiting for an open slot, the process was super efficient and easy all thanks to the great customer service!

This person was considerate of my time and money. Home Depot’s are generally amazing with customer service and the ability of associates to help customers, but this was a special visit as I was racing against the clock. ARSHAD helped me find exactly what I needed without having to spend more. The entire transaction happened in less than five minutes. Utterly grateful to him for his service.

I tried to phone to see if I can use tap on my phone. Considering customer service is “SO IMPORTANT” as in the answering machine recites, you’d think someone would pickup after 10 minutes on hold. An amazingly impersonal and unhelpful system.