Urban Barn Victoria

Oh, Urban Barn. I really do love your shop, but your customer service is deplorable and I can’t bring myself to spend a penny due to your poor customer service. Two years ago, while shopping to refurnish my cousin’s home, we received the worst customer service - fully ignored by staff congregated at the front counter for almost 30 minutes. She complained to head office and received a standard corporate apology with a post script that they would follow up with the store directly to provide feedback. I decided to give the shop another try today, and nothing has changed. Three associates were gathered at the central counter when I walked in, and not one of them acknowledged I was there - even when I made it a point to walk right by them. I was the only customer in the store at the time. Retail 101 - say hello, at minimum, when people take time out of their day to shop at your store.

I would recommend Cathy from Urban Barn at Uptown. I went in looking for a sideboard and she was extremely helpful and I ended up buying the floor model at an incredible price. I paid extra for the delivery which was quite expensive but they wrapped it and brought it right into my house and unwrapped it, so I didn't have to do a thing. The only negative thing would be the lack of communication from the delivery company !I had to call Urban Barn twice and they finally gave me the delivery company's phone number and I finally got a firm delivery date, other than that, everything else was perfect!