Kleenmaid Appliances

DO NOT PURCHASE KLEENMAID PRODUCT! LESS THEN 2 YEARS MY GLASS RANGEHOON SHATTER ALL OF THE SUDDEN WHEN I WAS MAKING DINNER.. GIVE THEM A CALL AND THEY SAY IT COULD BE DROP OR IMPACT DURING DELIVERY (POOR BUILD QUALITY).. THEY ARE CHARING ALMOST $500 TO REPLACE A GLASS PANEL AND CANNOT GUARANTEE IT WILL NOT BREAK AGAIN..WHAT A JOKE!

POOR CUSTOMER SERVICE!! My fiancé and I had our hearts set on this Kleenmaid gas stovetop for our house that I am building. We searched suppliers that had this model in stock but decided to deal directly with Kleenmaid. My fiancé spoke with the sales manager who provided efficient and great customer service over the phone. He assured us that our product would be delivered on the agreed date which we ordered 2 months prior to the delivery date (September ordered, Delivery date November). On the delivery date, the product did not arrive. I phoned up Kleenmaid only to be advised by the operator that they do not deliver past 1pm and the product would be delivered first thing the following Monday morning. On the Monday morning, I phoned up the logistics manager Ray to check the status of my order. He stated the product that was scheduled for the Monday will now be delayed to Tuesday. The product arrived on Tuesday only to find the gas stovetop was shattered (Picture attached). My fiancé called up Ray and he apologised for the inconvenience and would send another product on Wednesday. Wednesday they collected the broken stove top. On Friday another stovetop was delivered shattered. That afternoon we got the stovetop in perfect condition. As a builder, I will not be recommending this product to clients as warranty and reliability is paramount. Do note I can only give feedback at the moment to the poor service experience and not the product itself. Would recommend purchasing Kleenmaid products from another company.