GUESS Factory

Very friendly employees you are achknlowdged as soon as you enter the store and told about any sales goin on and point you in the direction you need. Sales clerks are always offering to help with whatever you need. Very clean u0026 tidy store.

I visited the store few days before and i found store really good with new arrivals. Price match and collection is wonderful. The staff was wonderful and helpful, They are too descriptive about the products and helped me with the selection and range of collections they had. one of the employee name pooja was really helpful and attention was provided to customer as required. Experience was great and looking forward for the new year sale to arrive and again shop at store. keep up with customer service in the store, Thanks to pooja and team for the great service.

Great store. Many thanks to the staff who helped us in any way. Come again.

Yesterday I had worst experience 😡…I visit here because I want to do price match for my purse I explain whole thing to one lady then after she went for some personal reason and replace with another lady named POOJA which I completely understand that what was the reason for going. Again I have to explain everything to POOJA, which we did. She wanted to check everything again and wasted our time coz we already did that before. When we were leaving the store POOJA told to the first lady who is servicing us first that they had an attitude u0026 then I just told that I heard what you were telling, she flipped the scenario. we had long argument on it also her body language is not at all good for the front line worker or as a sales representative. GUESS what at the end she told me that’s your perception that is very rude to us!! Very ridiculous customer service..

Lundy Lane have to go whenever in niagra my wide wouldn't have it any other way she loves the selection which so far on our trips has always been excellent prices seem to be reasonable and staff is friendly but not over bearing there when you need them great place to shop GUESS

Had a absolutely pleasant experience with a staff member by the name Tanya. My kids got some clothing for Christmas from my mom and has absolutely no idea on sizes or styles my daughters wouldbut removed the tags off everything. Tanya was very pleasant over the phone and said to come In with the receipt and she would match up the items to what was in inventory and credit us so my daughters could get items that fit and were their style.. Both kids found exactly what they were looking for and Tanya made the experience in the store easy, fast and enjoyable.

Stopped in here recently on a rainy day during my stay in Niagara Falls they have a pretty good selection it's a very large store the only reason is not a five-star review is the staff seemed a little bit off and odd it's very hard to put my finger on their attitude. It's almost as if they were annoyed that they had customers that's how I would describe it.