Urban Kids

Bought some stuff and the alarm went on at the door exit.i went back to the cashier for them to check out the items instead, the cashier asked me to go out of the door and check if it will alarm without the items. She said maybe its in your purse! What an embarassing moment!!!! Shes accusing me of something???!!! Meanwhile the second cashier, checked the items and found one button still attached to a shirt...whew!!! I hope the management will train their staff more of proper customer service amd ways to approach customers..

Very poor costumer service. Not helpful or pleasant very disappointed

Went into the store, saw some clothes I liked and wanted to try them on, but was told that the fitting rooms were closed because they were busy. There were at least 4 staff on hand that I saw and probably more that I didnt notice. If the number of staff to customer ratio was an issue, just leave them open. Unbelievable that a clothing store wouldnt have fitting rooms available to their customers. Every other store in the plaza was just as busy, if not busier, and had no problems having the fitting rooms available to anyone. Smarten up Urban Planet. Id give less than 1 star if I could, but google wont let me post this without giving at least 1 star

My experience with this store was undesirable at best. I bought some clothes from there, we bought 2 pairs of sweat pants at buy one get one half off. There was no price tag on it which I should've had them scan and tell me the price, so that was my fault I admit but they don't have it where you can see what the items cost as they scan. When I got my receipt I noticed the price was $30.00 for one and I asked to return them. The girl behind the counter said no refunds only store credit; when I said that's not right, the girl working behind her got really nasty and told me it says it right on the receipt. I told her at that point its too late there should be a sign explaining this, and her response was its store policy if she made the rules there she wouldn't be there. I told her I didn't appreciate her attitude what happened to treating your customers with respect. I've never had such bad customer service, and to bat the manager finally came out of hiding after the girl working there complained about me as the manager let her go take a break and took over folding clothes ford her. Had I known the manager was in I would've been the one doing the complaining, but at that point I just wanted to use my credit and get the hell out of there and never to return. I gave it 1 star because that wad the lowest level of rating.

I really like it . I got clothes on a fair price. Stuff of things are amazing and staff is also wonderful. I appreciate❤