Shoppers Drug Mart

The Beauty Manager, Andrea Taylor is so knowledgeable about all the beauty and cosmetic lines. She is extraordinarily helpful, a delight to deal with and she goes out of her way to recommend the best products for your needs.

Worst customer service ever…. I spoke with three people over there to check the stock of an item and third person put me on hold just like the two others and finally hung up on me… I mean like it’s shoppers drug mart after all huh….

I have had many bad experiences in several Shopper branches. Every time I go inside the store, someone follows me because of my clothes or my appearance, wearing hijab, and they think I want to steal something. This has happened several times and the last time was today in this branch. I always shop at Shoppers, but I don't feel comfortable going to any of thier branches anymore.

Great service and well organized!

They have a great service (pharmacy and CS) and prices. Have gone several times and no problems. Great location. Shoppers, reconsider security! It is really uncomfortable being watched as I pay and being watched as I exit the store (last night after 6pm). Not sure if security was bored, but I was followed as soon as I entered.

Poorly managed store. It has a lot of stuff (not all, btw), which I can find at any other shoppers. I have been shopping there for a while, but lately I have had very poor shopping experiences. Not only that the price checker is not working, not any help in finding a price, limited access to sales staff; but also that I noticed a very weird security guard going around and being intimidating (not following social distance, btw). I have filed a complaint but never heard about it or received any response (see my first sentence). I had a great shopping experience in the past and a lot of help with a cosmetician (forgot her name), but have not seen her around. Probably switch to another store. That is my 1 star; otherwise, it would be zero. I have stopped shopping at this store.