Centre Canadien D'Électroménagers Quebec City / Ville de Québec

Good price, Quick delivery

I had a good experience. Their prices were competitive and I was able to get my appliance 5 days earlier than any of the competitors. The delivery was quick and the guys were be try nice.

The sales experience in the store was great, but the delivery was horrible. The delivery people seemed like they were rushed u0026 didn't have any time to answer my questions. Bought four appliances (fridge, stove, washer u0026 dryer), so you would think they would want the delivery to go smoothly, but apparently not. I paid for the dryer to be installed, but they couldn't for some reason; wouldn't tell me why they couldn't, just left me to figure it out. Customer service is supposed to be refunding the fee I paid for the installation, but have yet to see that refund come through.

The delivery service today was exemplary. First 2 x of fridge delivery the men said they were unable to deliver my fridge because they didn’t have necessary tools . The men today simply removed my door with the aid of my hammer and screwdriver. A week later than supposed to, I finally have my fridge. Hats off to Alyn!!

Great prices but the order follow up process.... not so. I ordered a range a year ago. After a ton of useless mails and phone calls asking again and again for when I want the range delivered (was B.O. at that times) the range came back in stock but noone notified me. By chance I went in store in person to ask what was happening and I was told that they had received it at the wharehouse a few days ago. The due balance paid, the rest was flawless. Minus one star for the repetitive mails and phone calls, minus another one for the lack of communication.

Very pleasant experience. No sales pressure. Michael Monroe went out of his way to ensure our satisfaction.

I am giving 5 stars which is a bit on the higher side. Can you facilitate installation ( at extra cost of course) at the time of sales? With installation arranged, you deserve 5 stars. Rest great. Price and service wise. Delivery and pickup was hassle free. Victor was my sales agent and he was really excellent. I strongly recommend Canadian Appliances.