Dufresne Furniture & Appliances Distribution Centre

FYI. Worst experience ever tried Cancel order a week before it arrived you only have 24-48 after purchase to cancel or re stocking fee 10% Imagine spending 5000 on couch and paying 500 if you try to cancel order week/s before getting It ! would give zero stars if I could

Great outfit good staff and service is great keep an eye on your warranty before you buy it the have over promised and not followed through. But overall great!

Went to pick up a washing machine, 2 stars are for the washer. 1 is for the dudes who loaded the washing machine. But they are doing no contact delivery, just prefer a in person interaction. Also, If you don't have a cell phone there's no way to communicate with the loaders to get your product.

We have been waiting for 50 minutes to pick up a rug on Oct 3rd, 2023. The guys have helped other customers that got here after us first before us. We have asked 2 times where our order is and they say it's coming, the guy is getting it. This is insane.

Great experience, bought a love seat and already picked it up from the warehouse. Ana R, was a great sales person, she was not pushy even offered to step away so we could talk. Most pleasant furniture buying experience in years! Lots of product from which to choice, and a variety of pricing actions.

All of my experiences with the have been exceptional. My experience with the sales team at the 1750 Ellis location when I bought my recent appliances was fantastic. As good as that experience was everything went downhill after that. Dealing with Andrew a representative from their customer care department for appliances while reporting damaged product was very disturbing. He showed absolutely no interest in helping me resolve my concern. Basically told me that I had no recourse just to wait and get my brand new appliances repaired, noting that they are just coming into my house completely damaged. I'm not sure why they would even ship damaged goods to my home knowing that they were damaged. Andrew basically hung up the phone on me when I called he was extremely rude and he seemed on the phone like I was taking up his valuable time. I can honestly say that this experience with their customer care team after spending $20,000 plus in their stores is going to lead me to never purchase another product from dufresne

Friendly staff, great service. I love dealing with Dufresne for my furniture needs. They help get you what you need. Much better than some other companies that rip you off with warranty they pressure you into buying but never honor. Warehouse staff is friendly and hours are convenient.

Service was pretty quick maybe it was because on a Sunday. They are opened between 12noon and 6pm. First you go in to the customer pickup front office and they confirm your order and ask you to back up to either customer pick up 1 and 2 to collect uour order. We were done in 16 minutes! I think that was pretty fast.