JD Sports

I recently came into the store the other day with my grandma we were looking for shoes, the staff there are incredibly helpful. One of the lovely workers named Keisha helped me find a new comfy pair of shoes for my grandma, highly recommend her to people!

Recently visited this store looking for shoes for my mother. The staff were incredibly helpful someone named Devin helped me find the perfect shoe for my mother. He also suggested that I buy the shoe cleaning kit that works surprisingly well. Overall great experience shopping here and will be coming back to shop soon.

Excellent service!! From first contact Ashton to the end with Lindsay was incredibly efficient and seamless . Thank you for amazing service and valuing the customers concerns. I truly appreciate it and enjoy shopping at your store and online as deals are great! Keep up the great job!!

Had a great experience just the other day while looking for some back to school shoes. I was assisted by a staff member named Noah who patiently helped me find the right pair of shoes after recommending me some nice styles. Definitely will be coming back this store amazing customer service all around.

I went in to look for some nice back to school shoe and I was not sure what to buy. An employee ethan chung recommended me some options from jordan’s to dunks and I can tell he put a lot of thought into it. Him and I had a good chat about school and shoes and also recommended me some shoe care. Definitely going back and looking for him. Great experience and great customer service.

Wow such welcoming and great customer service! I'm an online shopper so initially, I have not been to JD Sports in store before and my first encounter in the store will definitely have me return! The supervisor Keshia was ever so pleasant and helpful I just had to ask her for her name to include in my review! Love the shoe cleaner and my new shoes as well! Thanks for a great first encounter.

I placed an order last week on Thursday and although I did receive confirmation of my order, I didn’t receive any updates on whether if ready for pickup at my local store. I had sent an email earlier this week, I called customer service and was on hold for 15 minutes then an automated message indicated they had technical issues on their end and the call was disconnected; I had also sent them a text message requesting for an update in the morning and I finally received a response back at 4:33pm ET that my order is ready for pickup. The timeframe that had been provided was 1-7 days, and it took 5 full business days and 3 attempts to get an update and my order fulfilled. The conditions of the shoes is they appear to have been a pair that had been either floor display or worn around the house by someone to try out as the soles had some dirt and glitter on it. I haven’t had any experience with in-store purchases however when I had mentioned to the store clerk the soles of the shoes were dirty and asked if we could get a different pair, I was told these were what had been sent for my order. Due to these experiences, I won’t be shopping at JD Sports Canada online again or in-store as not only is it nothing extraordinary outside of a sports wear store, their customer service and communication for online purchases isn’t the best.