Urban Outfitters

Urban outfitters is one of my favourite clothing stores for not just the clothing but the cool stuff they have on the tables for sale. Whenever I need a new T-shirt Or new sweater I can always count on urban outfitters to have something cool that nobody else has. And maybe a gift or two for a friend

I helped a child on an outing buy a small toy. She used cash and I paid the difference. The cashier had difficulty with cash, overcharged me and then could not find a way without my and her managers assistance to refund me the amt overcharged. She was not properly trained but very polite.

Shopped at this location yesterday afternoon. Lack of employees in the store to help with sizes and change rooms. Then when we paid for our things, we received the wrong change not once, but twice in a row! The cashier was unable to open the cash register so we could receive the proper change and there was no other employee who could help. I understand mistakes happen, but as a customer we should not be correcting the math. With the high price items, the employees should be attentive, helpful and apologetic if mistakes do happen!! Lastly, items were essentially just thrown in a small bag. Again, mistakes happen, but employees should be properly trained on customer service. As a frequent Urban Outfitters shopper, I am NOT impressed with how this location is run.

The Urban Outfitters at this location has two floors curated with clothing, hats, houseware, vinyl records, and other merchandise. The clothing sold are following the latest trends and are relatively comparable to other similar stores in terms of price.

This store is clean, unique, and fun! There are lots of fun options such as clothing, housewares items, records, and doodads. I recommend for people who love exploring!

Jamiyah from customer courier support believes it's okay for packages to be stolen and no replacement or refund to be given. For an item that is carried at this store. Failure to carry plus sizes, delivery options, and customer service.

Customer service or quality standards are an afterthought at this location. They need a busser here to clean up all the drinks. There is staff working here but they don't seem to be bothered to clean up or help customers. No one greeted us or asked if we needed help with anything. Frustratingly all the sale items are at the back of the store on the second floor where you'll find 80% of the customers.

I had a horrible experience with the manager about their clearance sale, it was an additional 40% off clearance price. When asking about it the manager gave attitude as soon as she came over. Very childish and ruined my experience as urban outfitters is my favourite store since I’m not a local in Toronto. She said she couldn’t take 40% off clearance price, I’ve worked in retail my whole life and my managers always do what they can to keep the customers satisfied. But thank you the sales associate that was super kind and understanding. To the manager you need a staff meeting with you’re boss about you’re attitude problem