The Home Depot

I visited the store on two occasions today, and unfortunately, both experiences left much to be desired. During my first visit in the afternoon, I sought assistance regarding screws from an employee who displayed a rather discourteous demeanor. Subsequently, We escalated the matter to the manager, who intervened and rectified the situation, even prompting the store manager to extend an apologies to us. My second encounter pertained to a return of an order. Unlike my experiences with other establishments, this particular store subjected me to an unusually extensive interrogation, inquiring extensively about the rationale behind the return. I clarified explained the why I return the item that my recent relocation to Calgary necessitated my selection of this particular store due to its proximity. Regrettably, the level of customer service exhibited did not align with expectations, giving rise to reservations about revisiting. In essence, it appears that the store's recruitment process may require reconsideration to ensure the presence of apt personnel. I do wish to acknowledge the contribution of the lady at the checkout, whose assistance somewhat mitigated my overall impression. On a rating scale, my assessment would lean towards two stars the store. I am giving two star because of the lady checkout and manager helped us.

Nice store, but impossible to find hell when you need it. No onexat all in lighting and I went to the lighting Dept twice on my last visit. Other times people are asking if you need assistance, but if you actually do need help the staff are untrained and unable to help. More training is required! We've found this is the case 95% of the time!

I came in looming for some wood filler to repair a crack on one of our kitchen cabinet trim. Unfortunately they ran out of the color wood filler that I was looking for. I had to choose a different color to match with my cabinet. Other than that, this store has pretty much everything. Just make sure you check online first to k ow if its available

5 stars for Home Depot Country Hills. Dan (manager) and Dwayne (flooring) helped me with my basement reno not once but twice this year after it got flooded. Excellent service and very knowledgeable!!

I have a not really great experience today. I'm going to buy flooring capet and looking for associate to assist, coz I need that carpet is require to cut from the roll. I know that staff is serving other customer, but I really need help. I have standing nearby that staff few minutes. Due to that staff is explaining some flooring material to the customer, so I just ask could to call other associate to help me, he answer me please wait, I will help you after this customer. But that customer is talking with that staff more than 10 mins ago. I don't thing their talking can finished in short. Finally, I going to ask other staff for help. he is nice and helpful. For above experience, I understand first staff is serving customer, but I through he can find someone to assist. If that customer talk in long time. It may lost other potential customer. As I know Home Depot is concerned staff team sprite and hope staff can dispose in flexible, it may a single issue or that staff wanna to respect that customer so igone me.

My Home Depot shopping experience was fantastic today! The staff was extremely friendly and eager to assist me in finding items that I had trouble locating. Cody Derksen the Pro sales representative, enrolled New Class Painting in their Contractor Program and thoroughly explained the benefits, including managing receipts and helping keep the business that much more organized, to all the great contractor deals I was missing. I am grateful for the exceptional service and look forward to becoming one of Home Depot's pro contractors!