Bunnings Cranbourne

I recently had a disappointing experience at Bunnings Warehouse in Cranbourne. The customer service I received was subpar, and one of the team leaders' behavior was extremely upsetting. My wife ended up in tears due to the treatment we received. It's crucial for a store like Bunnings, which many rely on for their home improvement needs, to prioritize respectful and professional customer service. I hope this feedback can contribute to improvements in employee conduct and overall service quality at this location.

I have to give a huge shoutout to Glenn from Bunnings Cranbourne Garden Power Tools for his outstanding assistance today. As someone who has worked in the customer service and operations industry for over two decades, I can confidently say that Glenn's level of professionalism and understanding was beyond stellar. He truly went above and beyond to ensure that my needs were met and that I had the best possible experience. His assistance with the issue I had was impressive, and he patiently assisted me and answered all my questions. It's not often that you come across an employee who is so genuinely passionate about their job and committed to customer satisfaction. Glenn's passion for his work and his willingness to go the extra mile is a true testament to his exceptional work ethic. Bunnings management, you are incredibly fortunate to have an employee like Glenn on your team. He is a valuable asset to your store and a shining example of what outstanding customer service looks like. Thank you, Glenn and keep up the fantastic work, mate! Highly recommended!

Good range larger staff service was good, sadly not enough cash registers becoming a real problem losing point of sale relations😞

I’m fortunate to reside walking distance from my favourite shop. Bunnings are just the best for all my DIY needs. All staff are friendly local and informed. Isn’t that what you want from your local Bunnings.

Big ups to Charlie! She helped me find the ponchos and had to move all the wheelbarrows out of the way for it. She could have very easily just lied or gotten someone else to do it but she didn’t :)

I found the garden centre a bit lacking really. Was hoping to see a bit more variety. Prices were missing and no staff to ask. Definitely a different experience from my local bunnings

Ordered 20x cement sheet to be delivered the same day, and i was charged much more than delivery rates so i shall get it today. I was told the delivery will be done by 10:00 am till 12:00 pm But sadly its 2:30 now and they haven’t showed up yet. Personally i feel really unsatisfied with the service Bunnings are providing. My whole day have been wasted on job site waiting for the delivery. Real bad deals, nothing is under scheduled, the team likely does what they wish for without acknowledging the rules and regulations Bunnings have got. Not satisfied Poor delivery timing.

I always enjoy shopping here, I sometimes wish that a staff member would walk up to me and ask if I need assistance, but sometimes I just can't find one.