CHARLOTTE'S WEB FLORISTS | Calgary Downtown Flowers - Delivery

I had previously made a more negative review, as there were some circumstantial issues that affected an order my husband got for me for my birthday. Long story short, the flowers themselves were beautiful, but they looked a bit worse for wear when they arrived, and the water from the vase was no longer in the vase, as it was in the plastic bag covering the arrangement. The next morning, after my review, I received a call from a wonderful woman who works for this company (I didn’t catch her name unfortunately) apologizing for the way the flowers arrived. She stated that she saw my photo and assured me that the arrangement did not look like that when it left their store; we agreed that the flower arrangement may have been dropped or had a rough time in transit. Without hesitation she asked to send a new bouquet, and even when I said that her calling me to acknowledge my concerns was more than enough to keep our business, she insisted we get something to better reflect what my husband hoped for. This circumstance makes me respect this company so much, because it shows how much they truly care about their customer satisfaction. I didn’t feel like they had to go out of pocket to make me a new bouquet to correct an error that was not their own, rather the delivery company, but they insisted on that, and that’s really incredible.

I was very spoiled this week with an arrangement and a couple of potted Hydrangeas The stunning hydrangeas came with hand written care instructions, and the arrangement was the prettiest I think I've ever seen. I've attached some photos - the first five were from Monday, the last two are from today, 5 days later! I would highly recommend this shop; loved the personal touch and the quality of the flowers is outstanding.

I rely on Charlotte's Web Florists exclusively. I've always had a fantastic experience. Great quality, the flowers last a long time, and they go above and beyond expectations. Two notable examples come to mind: I was searching for blue roses, so I called them and was told they don't carry blue roses. However, the person I spoke to spent the next 5 minutes on the phone with me searching for blue rose availability throughout Calgary. I also recently bought an arrangement, but the recipient of the flowers was on an un-announced two week leave. I returned to the shop within 20 minutes and was offered a full refund on the arrangement. I'll absolutely be coming back in two weeks, and I'm so happy Charlotte's Web is around.

I ordered a bouquet of flowers to be ready on a certain day and time for pick up. They were ready for pickup at said time and date. Very happy with the flowers. They look nice and are fresh.

My boyfriend has gotten me flowers here on several different occasions. Beautiful quality and prompt, sweet service. Best florist in Calgary in my opinion and they offer same-day delivery which is a great thing when you’re forgetful like me!

I walked by the store and saw these arrangement of orange flowers being displayed. I ended up buying them, and they are so aestethic. The florist gave excellent service. Very excellent floral boutique.

This Valentine's Day, Charlotte's Web truly stood out as downtown Calgary's best florist by delivering not just beautiful flowers but also pure joy. Caught in the rush of tech work, I was running late, but their team kindly waited past their closing time so I could pick up the lovely bouquet, which meant the world to my partner. Their willingness to go the extra mile and personal service are exactly why they'll be my recommendation for any of my personal or corporate floral needs.

Cute little flower shop in the heart of downtown. Staff helpfully put together a nice little bouquet quickly and it looked great. Happy with the price as well so wouldn't hesitate to come back.