Staples

Went in today to get an Apple charging cord and block as well as make an Amazon return. The customer service with every single staff I can across was phenomenal. Someone helped me find the accessories I needed. The person at the Purolator return gave me a $5 off coupon u0026 found me in the store to give me back my phone I'd left on the counter. A woman working their mobile section kindly approached me asking if I was in the market for a new phone plan, when I said I wasn't there was *NO* pressure! She even offered me an additional $10 coupon if I filled out a super quick survey. Then lastly I was told about their Preferred Business Member account! As a small business owner this was an amazing experience. I'll definitely be coming back to this location, thanks everyone.

I will give a 0 if I have the option, July 26th I shipped two documents in Staples this location, I dropped off, chose DHL and paid $200 for the shipping fee. A week after, no any updates showed in tracking information. I called DHL and they said this Staple store didn’t give them the envelopes, so DHL didn’t collect the envelopes from this store. So I have to go back to ask where is my documents. And Jacque Oppers said, they can’t find my documents, can’t do the refund, can’t help me to send the documents again. Only thing he can do is send a request to DHL, but no exactly time for me, maybe 3 weeks maybe shorter he doesn’t know. He end up walked away with no help, he doesn’t even check the system or do anything! Can’t believe why someone not useful working here! I chose DHL and paid this amount of shipping fee means I need the documents go to my destination asap, but this location I will say, never never drop off important items/documents here! They lost it and they don’t want to take any responsibility of your things! Really disappointed, extremely bad customer service.

Their printing services are great, as expected. The Fujifilm photo booth is really neat, you can practically print any photo into a 4x6 smooth, laminated(?) finish. The colouring is a bit off, however. I printed a picture with a yellow bumblebee, and it came out as a more reddish-orange colour.

Good price for printing or scan or copy. Easier job if you have a USB. I have visited this shop for printing regularly. I strongly recommend it.

I came in this morning at 9.15 am, not long after they were supposed to open, to pick up some pictures for my dad’s birthday, which is today. I was told I had to wait an additional HALF AN HOUR for the store to open, time which I didn’t have because I had to be at work and I wouldn’t be able to pick up the pictures for the rest of the day. So, long story short, thank you for ruining my dad’s birthday! Now I have no gift for him 😊 Never coming back here again. Very unprofessional