Ramada Plaza by Wyndham Niagara Falls

Has cancelled a mass number of rooms and moved them to a different hotel (at a different rate) because they double booked, even though they are hosting the event we are all attending. I had previously called to confirm about the room, and was told we definitely had a room. Extreme upset about these events because we did everything we should have and double checked, and still got the short end of the deal with 0 compensation.

I stayed 3 nights for a girls weekend with my daughter. The rooms were not lavish but clean and presentable. The staff were kind and helpful at check in (despite dealing with an incredibly frustrating situation directly before me). I was confused when I arrived because I entered the wrong building and didn’t know where to find the check in desk. I appreciated the on site restaurants for a quick meal. The pool was adequately sized and maintained well. My daughter spent many hours in it. The fridge and microwave were a nice bonus that I had trouble finding in many hotels in the area, and the price was fair (and I was fully informed of all extra fees at booking). Two improvements I would suggest- updating the alarm clocks with usb chargers as there was nowhere easy to the bed to plug in my phone. Also, with a 3 night stay I would have appreciated some housekeeping (especially considering the “resort fees”). I moved my garbage out to the hall and it was collected, but then we had no garbage bags. We ran out of towels and had to travel to the other building to get more. Overall I would definitely stay here again, and would not hesitate to recommend it.

My wife and I were there from September 18- 2. The outdoor pool was already closed the weather was perfect and had been for weeks. The staff were helpful and pleasant. The workout room was outdated so I didn't use it. The indoor pools were open but there is no change rooms you either have to get changed in your room or in the bathrooms around the corner. The hallways were clean as well as the room was clean. We got there early the lady at the front desk said that we would have to wait about 30 to 40 minutes which was okay with us. Then she found a room that was ready she was on the ball.

Staff were great, room was clean. We had a King/Queen split, so it was like 2 rooms (upgraded when we checked in from 2 Queens in the same room, without even asking.) Got there 9am and they did an early check in at no cost as well. Our room faced the highway, which is very noisy Friday and Sat/Sun not as bad. Kept the fan on the heater running to make white noise to drown it out. $20 resort fee is BS as is parking for $20. Add in local taxes of over $13/night you have to add $53 to the room rate every night (which we got for $79, a deal with a convention).

Dana at the front desk was awesome and professional. The room had quite a bit of dust on furniture. Lots of hidden fees like parking two bottles of water in the room that were almost $7 to go with the coffee that was provided for free I advise all customers to be cautious of what they're getting themselves into for the book. Other than that I would probably booked again knowing of all the hidden fees

At booking we were unaware of the 20$ + 24.95 parking fee per night and resort fees amenities ( Such as pool and gym; which closes at 9pm and the gym equipment did not function properly.) At arrival, rooms were dirty. I honestly did not have big expectations given the price, but the three rooms we booked had dirty sheets with several stains (some look like blood), even the mattress was stained and yellow. Mirrors had marks, wall paper was peeling off off in certain rooms or had stain. The young man at the reception was very helpful; although, he was stressed that most of the guest from our floor had complained about room cleanliness at their arrival. I give a star simply because the staff attending us during our stayed were helpful and courteous. However, I do not recommend that hotel. Definitely deserve less then 1 star

this hotel is disgusting and dirty, the toilets are horrible and the service is awful. this was the worst night at a hotel I’ve ever had. there are also BEDBUGS IN THE BED. they don’t even have breakfast and they charge you way too much just for 1 night. I usually don’t even write reviews but this is needed.

This hotel is gross. The bathrooms have mold and the tubs are so old the porcelain is nearly all worn off. The key cards kept de magnetizing every time I left the room. You have to reserve a pool time and get a separate key card for the pool. Every time the key didn’t work and we had to go back up and get it reset. Then you have to bring the key card back to the front desk after you leave the pool. Just a total hassle. They did have a full size bar fridge and microwave in the room.