Apple Chinook Centre

It was a very good experience shopping at the Apple in Chinook Mall. I went to a couple of other apple stores in the last week and did some purchases but this was the best customer experience so far! The employees are very friendly and accommodating. They answered all the questions very patiently! They were completely sold out of air tags, while I was there but the employees made it a good experience shopping there!

Went to the store to pick up my order and the people working there did a gross mistake. Instead of handing me the order I ordered they just refunded. The manager who said his name was John, whom I was talking was absolutely not helpful and very arrogant and he even neglected their mistake and not willing to apologise the situation. I requested him to write an email atleast to describe the situation that it’s their mistake and for that they said they don’t have an email. It’s a horrible customer service I faced and didn’t even valued my time. This guy named John is an utter disgrace to the store. He doesn’t even have the basic manners and politeness. Just posting it to know that they literally don’t care your time and money. What happened here is their mistake and still no empathy or respect. They might deny this situation but if anyone from Apple taking my complaint into consideration, then please teach your managers on how to behave. Literally, Apple ruined my day.

During my recent visit to the Apple Store at Chinook Mall, I had an experience that left me disappointed. Despite having Apple Care+, they refused to assist me with my issue hiding behind “policy”, it seemed both the genius tech and the manager weren’t bothered to help and would rather go on break. This was a frustrating and time-consuming visit and left without a solution. This frustration prompted me to spend a considerable 1.5 hours on the phone with Apple support in hopes of finding a resolution. While that phone call didn't provide an immediate solution, They suggested to book me an appointment at the Market Mall location on the same day, I agreed. This visit was a breath of fresh air compared to my earlier experience. The team at Market Mall were clearly more on brand from the moment I walked in the store. They quickly and efficiently resolved my issue in under 15 minutes, and even helped me decide on a new iPhone while I was there. It was a great reminder that exceptional customer service can sometimes require thinking beyond the usual solutions. In the end, this experience reaffirmed my belief in the importance of customer service that goes above and beyond and that the intended customer service experience shouldn’t be hindered by a gate keeping attitude and ignoring simple facts. I'm grateful that there are still places within the Apple ecosystem like the Market Mall location where this dedication shines through.

The recent visit to Apple Store in Chinook Mall was amazing, we got iPhone we wanted and learned a lot of new technologies in IPhone 15 from Tim, the wonderful professional salesman. He was very helpful and friendly. I give 5 stars for this visit.

Chinook central mall is absolutely amazing. You can find almost each and every brand in mall for example Rolex , armani exchange, mountain warehouse,hu0026m , Nike , adidas, food stalls and many more …..🫶🇨🇦🍁….i loved my last visit . Clean and neat atmosphere

Poor customer service and willingness to help when in store. I was unable to complete an order online, and was helped by an SA over the phone. Upon arrival, my order was “still processing” and the SA in store just gave me a shrug saying that she couldn’t do anything. No options for recourse whatsoever. 30 minutes later, I wasn’t even addressed by anyone in the store. Now, I’m on the phone with customer service and they’re try to push the order through. Only when I escalated the issue to management was I offered any real help. If you’re making a purchase of high dollar items, and there’s a glitch in the system, I would at least expect some reassurance that either the solution would come soon, or simply one at all. I certainly remember why I prefer not to step inside these stores.

Today I was in with my elderly father to buy a new iPhone SE. My father is deaf and has had a stroke. Whenever we go out he gets little to no patience from customer service reps. But today we had the best customer service experience we have ever here. Thank you Tim for taking the time with my dad and explaining everything about his new phone. He commented on the way home about how great you were!! And he also appreciated your comment on his snowbirds cap. He may not have looked like he was listening but he was. Thank you!!!! We will be back for all our iPhone purchases.

I always have a good experience when I purchased my MacBook Pro 16 and apple watch series 8 from this Apple store. First, you need to put down your name on the list to get served, then the staff will come and assist you. The staff was nice and very helpful. The service was great. The store can get really busy, so just be patient and wait and you’ll get your best service and devices!