Novotel Ottawa

I have stayed at the Novotel Ottawa Centre for four nights on a business trip. I have found the staff to be courteous, respectful, professional, and extremely welcoming. The room and housekeeping is of top quality and the room comes complete with all the necessary amenities. Room was quiet and comfortable. Location is fantastic as it is right across from CF Rideau Centre and close to many shops, restaurants, and Parliament Hill. Keep up the great work! Thank you for making my experience a great one :-)

The staff are very accommodating. Rooms are small (double room), but clean and has a fridge, coffee - for a fee, and the basics. Parking is not free. The hotel is a walk away from most of the downtown sites. The restaurant offers a morning buffet, but if you want just a coffee and pastry, they will accommodate you. Overall a great stay in Ottawa.

This hotel is quite basic. Never it should be called a 4 star hotel. It’s a 3 star at best on sunny day. - Parking is dreadful. There are hundreds of temporary support poles to hold up the ceiling, which seems to have structural issues. Bits of concrete are falling off. Maneuvering is a hassle, and parking spaces are very narrow, even for a small car. Plus, you have to pay extra for parking. - From room 423, we had a lovely view of the inner part of the building's roof and the building's vents. Not very charming. - Only a small window could be opened. - The carpets are dirty on all floors, even more on the pool floor. - The rooms don't smell particularly good, and the ventilation is poor. With windows that barely open, it doesn't help. You can’t also leave the fan of the bathroom activated when you turn off the light. This doesn’t help either. You can’t let the ventilation heating/clim system fan to on. It need to be set to auto, so it doesn’t help either there. - There are no vending machines anywhere in the hotel (that's what I was told at the reception). There's no milk in the room for coffee. Even when asking the reception for a water bottle, they didn't provide one since they have nothing. They don't offer much, and at night, convenience store options are very limited. - The room design is ordinary. Double bed rooms are narrow. There hasn't been much attention to detail. For example, the faucet is located too far from the sinks. Same thing applies to ventilation has said previously. Nothing too amazing or impressive…

Room was dirty, had men’s black hair in shower and counter not properly wiped. Switched rooms and new room had a used dental pick on the side table. Clearly rooms are not being properly cleaned. Shower soap pump all not working properly. Novotel used to provide complimentary water now they don’t anymore. What a disappointment! Will not be staying again.