Days Inn by Wyndham Ottawa

The gentleman at the front desk was nice enough to accommodate us when the room we had booked was not what it was described as online. The hotel has a very dirty feel and could use a very thorough steam cleaning of all the carpets and elevator. The hotel is also located in a very rough neighborhood which made us feel unsafe to walk around to the areas we wished to visit

Recently had to stay at this hotel as part of a work trip for a week and would absolutely not recommend this property. Upon checkin, everything beyond the lobby was anything but clean. The carpet in the elevator, hallway and even the room were actually gross and had dirt on them. The shower had no supplies in it the entire week and when asked at the front desk for housekeeping, the bed was made but nothing else was cleaned or refilled.

We made a reservation a few days prior and we had selected this hotel specifically because we were travelling with a pet and they had publicized that they had pet friendly rooms. Upon arrival they told us they didn't have a room for us despite us having recieved a confirmation from them, and then they made us wait a long time while trying to figure out an alternative (the man at the front desk was going to various rooms to check if they were available because they claimed they were having some sort of housekeeping issue). They eventually gave us an alternative room which they told us was not a pet friendly room so we would have to make sure our dog only stays in one corner. We went to the room and were shocked to find out that they had sent us to a room that clearly was booked by another family, and from the looks of the room when we opened it, it appeared that they had been there for a while so we were truly confused as to what the man at the front desk checked for over an hour while we waited at the lobby. We went down demanded a refund and left and were stuck finding a last minute hotel to stay at. The front desk staff was indifferent the whole time and didn't even seem to care about the inconvenience they had just put us through, if I could give 0 for their service I would. It's been 4 days since they promised me a 24hr refund and I have still received nothing.

One of the worst Days Inn I have been to! It didn't look like a bad choice at first but it turned out to be one of the worst accommodation I've encountered in Canada! Even though it is not far from Parliament Hill, the Rideau neighborhood ranks among the worst ones in Ottawa with regards to crime, and the signs of it were visible on every corner. There were questionable individuals hanging around, many homeless people, people under the influence of drugs, and even solicitation during the daylight! It didn't feel safe at all, and I would strongly advise staying away from this area if possible. The staff at the reception were friendly and helpful. Overnight parking costs 10 CAD, but the machine only took cash, card payments were only possible at the reception of the hotel. The room, though it initially appeared clean, turned out to be smelly, dark, and dirty. The bathroom was tiny, and the shower required a special maneuver to open, which I had to seek help from the reception to figure out. The bathtub was old and leaking underneath. The worst part was the carpet, which was absolutely filthy and left my feet black after walking on it for just a short time. The AC unit was also full of dust and debris, making me feel nauseous! The bedding was okay, probably the cleanest part of the room, so sleeping there was not so bad. Despite being close to Ottawa's tourist center, I would never stay here again. The condition of the room was appalling, and the management needs to wake up and address these issues. This place was a complete disappointment, and I would not recommend it to anyone. Visited in July 2023. Paid by card.

Good Staff service, No breakfast offered, no microwave in the room, paid parking, bad location since lot of homeless people in the neighborhood. Not suitable for family location wise. Very convenient to visit the parliament hill. Check in and out was smooth. Guys at the front desk are helpful.