Fairmont Empress

We had an unbelievably good experience at the Empress. The atmosphere is wonderful, the staff members are professional and welcoming at every level, and it's just such a treat for the senses. Everyone there went above and beyond for us. I especially loved cocktails in the lounge. The Key Lime cocktail was amazing! It was just such a pleasure to roam the beautiful hallways, soaking in the history. Would stay there again in a heartbeat.

Wife and I stayed at the Empress for a 5 night vacation to Victoria and could not have been happier with our stay and the excellent and friendly service we received. We booked our stay with American Express Fine Hotels and Resorts which included several extra benefits, but I would gladly stay at this hotel again without those benefits. Although the reservation was eligible for upgrade, they were fully booked so there weren’t any upgrades available. Nonetheless, we were still very happy with our standard room. We had breakfast in the Q restaurant multiple times and the quality was excellent and consistent every day. Additionally, we had afternoon tea which was also great. While the food and accommodations were great, the excellent and friendly service made it a great experience overall. This is truly a “grand” hotel with 5 star service. We greatly look forward to our next visit!

Fairmont Empress is a travel destination on its own. I recommend experiencing everything it has to offer. The hotel is plastic free! The rooms are spacious and bright with feather duvet and pillows and a comfortable mattress. The food is fresh and locally sourced. The service were fabulous in every outlet. The cocktails are one of a kind not easily found anywhere else. The SPA massage and its facilities were fabulous.

This was a bucket list trip. I can't say enough about how amazing the food was. They take gluten free very serious. I honestly didn't want to go back to America because they haven't figured it out like the Empress has. I'm so impressed. Can't wait to go back. Best tea service! What a beautiful experience. We really just stayed at the hotel for all of our meals. I love it there.

Went inside the building just to stroll around, beautiful building inside, a nice garden, apparently tea time is very popular and good at this place, went through the dining where it is served and it was packed, I will say its is really posh but nice ambiance, they have an amazing piano player, beautiful music coming out of his hands. Really nice spots inside for cool pics. Found a nice window by the library and took great pics!