Freedom Mobile

Had a great experience at this store. Harnek was excellent and sold me two contracts.

I wanted to change my son’s account to his name . I forgot PIN number so they said I have call 611 when I call 611 they send back to the store to update my information. When I did that this guy said he can’t do anything. I have to call customer service when I did that , they send back to the store I mean this so ridiculous it took weeks my time just to change something. Now they said there is internal issues I have wait another few days . I will never recommend. Anyone deal with freedom Mobil. There is no service whatsoever. Freedom took my freedom.

Terrible service my mom came to get a new phone set up after waiting an hour she was helped and the employee that was working there was rude and told her that he did not want to take her debit card even though she uses debit at that location all the time. Extremally unprofessional then goes on to tell her I don't want the debit card cause its gonna take 30 min to process. I will be talking to the manger or higher very very terrible the whole situation. Very much so a waste of time and a good customer terrible.

Got a new phone from Ankket Shah at the Westbrook location. He provided excellent customer service and really helped me out. He was very honest and upfront with me about a new phone and different plans. Thank you so much Ankket!!!

I don't usually write reviews but Ankket Shah went above and beyond today. He was extremely knowledgeable with cellphone technology along with the plans they provide at freedom. He prioritizes his customer's best interest and blew my mind!! There was a great promotional deal happening at the time (which helped a lot) but I ended up with the newest model phone (with zero down payment) and went down to a cheaper plan and somehow ended up with MORE monthly benefits and substantially cheaper monthly fees. This man knows how to work his magic!! He also made sure I had everything I needed (such as the right wall charger, since new phone doesn't come with one, and car charger etc.) and made the experience SO easy and stress free for me. I've been happy with freedom mobile for years now and will continue to be a loyal customer as they continue to provide the best service and prices compared to other competitors.

We have a bad experience with Anket. I just notice while waiting for our line, he’s rude serving other customer. And when it’s our turn, it’s the same attitude he gave us. Poor customer service skills. We’re supposed to get a new phone but because of his attitude we just end our transaction right away.

Absolutely effed me on a prepaid package. I wanted to walk in and walk out with a functional SIM card for my cell phone. When I got home and after the store was closed I was notified that I needed to add an additional $60 to top up my account... Scammer sales vibes....

I was having trouble with my payment online and over the phone so I decided to go visit an actual store instead. The guy at westbrook said he cannot help me and he cannot process my payment. My account got suspended and I was expecting a very important call. He was assisting someone else that time, I was willing to wait but he got rid of me instead. It's very time consuming because I don't drive. I went to another store in downtown and my issue got resolved in no time. I got my service back im 2 minutes! Freedom mobile at westbrook provides poor customer service. Don't waste your time here and go somewhere else.