Hilton Garden Inn Toronto/Markham

Family vacation for 2 nights. Lobby was nicely decorated and the desk clerks were always very friendly and polite. Rooms and bathrooms were clean and spacious. Color theme of the room not my taste, but everything was clean and comfy. Easy to find close on-site parking. We've stayed at like 6 or 7 different hotels in this area. This is in my top 2 and would stay here again.

Hotel is very outdated. Staff not very friendly, wifi was not working and was being updated the day we left, room was dirty, carpet felt sticky, and table was stained. There were not enough towels provided until I asked, and there was no fan in the bathroom. Staff needs to be friendlier and more accommodating. Free breakfast should be provided to guests. The bed was comfortable and the location was nice.

This hotel is a little outdated and needed some upgrade. A/C is quite noisy if you turn it on during middle of the night. The hotel served free coffee daily in the lobby till 10am but sorry no refreshments. The location is good, easy access to 407 (toll freeway) , 404, and Highway 7.

I saw tiny red bugs (searched them up on google and it's clover mites?) on my bed, but made the mistake of not taking a picture, so when I confronted the front desk about it, they told me that they needed to do an investigation and that they will get back to me on it in a few business days. That happened on my last day there, but what's the use of contacting me after my last day? They didn't want to give me a refund for that night, and instead gave me hotel points, but I don't even book hotels often enough to make use of those points. I also felt like I was being gaslighted because they kept telling me there were no bugs after their team thoroughly investigated my room. After seeing other reviews here, I can be confident about what I witnessed. Thanks for the hotel points, I guess.

Stayed here for work. The room was quiet and clean. Close to a lot of restaurants and amenities. A little sadness: 1. The bottled water in the room was $$ 2. The hot tube was empty as it has been since my coworker stayed here months ago. 3. The gentleman at the desk needs a little more training on customer service.