Hilton Toronto/Markham Suites Conference Centre & Spa

We stayed here for 7 days so got to see the service throughout the stay. The executive lounge was great. The food was a little different everyday and the guy managing the breakfast was very attentive. The evening service was not as big as breakfast as there is less people I guess but the daily snacks were fine. What we didn't like about the hotel unfortunately was the service around the in room water bottles. Housekeeping gives you 2 water bottles a day but they occasionally forget. One day we only got 1 so asked if we could have another but housekeeping seemed inconvenienced to give us one. The 2nd time they forgot to give us any water bottles at all and when we asked the front desk they simply told us to go buy at the vending machine. I don't get why they seem so stingy about giving you the 2 daily water bottles that they say you should have each day. I'd suggest just buying a case from a store instead. We were hoping to use the pool however felt it was too confusing to book and the way to get there required a long walk around from the front desk. We had young kids so felt this was too much for us so didn't end up using it.

I’ve stayed at the hotel previously, and each time it was very pleasant! This time however, I was given a suite! Oh my! I never wanted to leave the room!!! But I did, and invited a whole load of colleagues to share my good fortune! We were quiet! The location itself was had to get to because of the construction happening in the area, but that’s not the fault of the hotel. I like being in lower floors because of my knees, and they were very good about accommodating me. The food in the hotel was great, and the staff very pleasant. I don’t like that they have these bottles of water in the rooms that look tempting, but the small print reveals that if you’re not a Hilton Honours guest you pay $2.50 a bottle!!! Daylight robbery! But it was great otherwise!

Quiet rooms. This hotel has the friendliest and helpful front desk staff. Rooms are clean, good house keeping and plenty of parking. However the breakfast buffet was mediocre and not worth the money. Overall a well maintained hotel, I will return and also recommend.

What a fantastic place to stay. The staff were top notch from the front desk to the cleaning and maintenance staff. We were greeted by every employee we encountered and they were happy to make your stay as memorable as possible. The rooms were spotless and modern, very spacious with big windows. The pool was a decent size and was sectioned off for people who wanted to lane swim and a section for the kids that wanted to play. I will be back every time I stay in the area!

My stay at this hotel was not as good as I had hoped it to be. There was both good and bad aspects that made it a very “mid” experience. ~ The good: The room was spacious and offered a lot of workspace. There is beautiful architecture on the main floor. The exterior is aesthetic, decorated with beautiful plants and greenery. There is a cool phone sanitizing machine by the front-desk. I really appreciate the small getting-ready area in my room. I appreciated the full-sized bottles of shampoo, conditioner, shower gel, and moisturizer provided in the washroom. The staff was mostly kind and friendly. They offer free items like flip-flops and toothpaste upon request. ~ The bad: I was told that we would get called when our room was ready as we were 2 hours early for the check in time (1pm). We waited until 3pm to find out our room was already ready but never got a call, which wasted our time waiting in the lobby. The room is not the most clean: There was drippy pink makeup stains on the left side of the washroom that never got cleaned. The toilet buttons looked unclean. There were dusty hardwood floors under the sink. I found a few stains on the carpet that looked like blood. There was a small bit of garbage on the floor. I found the communication between the hotel employees seriously lacking: We called for flip flops but they didn't get delivered until I called again 30 min later. We called for toothpaste but they didn't arrive until I called again 1 hour later. I was very kind and didn’t complain as I have experience working in the service industry, but it seemed the employees didn’t feel very sorry for how long I had to wait to get what we requested for. ~ Beware: The room service has a lot of extra charges. Our total bill was $17 more than just the food and drinks. $3 delivery fee, 15% service fee, HST, (Optional) I added a 10% tip. I feel there’s no need for a delivery fee when there’s also a service fee. Tipping before Ive had my food also seems unfair considering the food wasn’t of the best quality. I had a small eggshell in my poached eggs which was soaking in a bit of water when it arrived. A small glass of apple juice was priced at $6 which seems extreme. I understand that we’re paying for the cost of convenience but for an extra $13 (without tip) thats quite a bit. ~ Overall feedback: I’m quite upset about the service we received, especially for a business hotel. I was let down by this experience especially because it is a 4 star hotel and the first hotel I have ever booked in my life. As someone who is sensitive to their environment and its cleanliness, the hotel was not as comforting of an experience as I hoped. Their service operations needs improvement, especially in terms of their communication and in delivering a high quality experience.