The Deck Store

Jim at the deck store helped us to design, plan, order and build our dream deck! I was so intimidated by the process of building our deck. He made it easy. I loved that we could see the computer version before making it. It allowed us to look at all the options before making our decision. They were also very helpful while I was building. Even with lumber shortages, they had everything I needed. We now have a great outdoor space that we get to enjoy with our family for many years! If you are building a deck, you need to call the deck store first.

Tried to order composite decking through the Deck Store. Order was supposed to be delivered mid June. After waiting 4 weeks with no responses as to where my material is, I asked to cancel my order and was told it would be delivered in two days. Two days later nothing was delivered and I was told they do not have the material. Would not ever do business with the Deck Store again and would advise anyone else to do the same. Zero phone calls or emails back after trying to get a hold of someone about my order the past 4 weeks Edit: currently trying to receive a refund for the product they could not get to me and it has been 2 weeks. Nobody will call me back to process a refund. Worst business interaction I have ever had. Highly suggest going elsewhere

We've been disappointed with how disorganized the Fiberon distributor and the Deck Store have been. We ordered decking in the Spring and are still waiting on 20% of the boards. The worst part has been the lack of follow-up from the Deck Store. The Fiberon distributor argues with the Deck Store as to where the materials are, supposedly. We just want to finish it and never deal with either company again.

CUSTOMERS BEWARE !!!!! AVOID !!!!!! Went into the store looking for a one stop shop for a customer, was told 10 days or so from the time you order ,it will be delivered. I gave them 3.5 weeks and still no delivery. I called them and they told me the day before delivery that the materials weren’t in. I spent the next month and abit chasing Warren and Justin to get my customers composite boards. A month later still no hand railings and again I’m chasing Justin down having to call for updates. No emails no phone calls no nothing. They had an excuse every time , when I finally got ahold of them. Today my customers railings were delivered, but the privacy screen was missing and the posts for it and they shorted me length on hand railing. STAY CLEAR OF THIS PLACE!!!!! THEY ARE UNPROFESSIONAL, UNRELIABLE, DISORGANIZED

We are very happy with the quality and look of our new deck. Justin helped us design it, and having the ability to walk through the store and look at full scale decks built by them with the products they sell was better than we had hoped for. In addition, they sent a certified installer, Steve, to Fort McMurray to build the deck for us. Steve never once came to us with a problem where he didn’t already have an approach figured out, and his attitude was always professional and systematic. At the end of the project, they cleaned up the unused materials and took them away immediately. Can’t say enough about the great services provided by The Deck Store in all these areas. Thanks for the great looking deck!

I don’t know what to say or where to begin. Started great but at this point, I have no idea if they are trying to play a fast one on me or have no contractors to install the materials that I HAVE PAID for or what?! I am left in the dark with no updates. I have to chase after them for updates. Paid for glass in the Summer of 2022. This is 2023 and there is no glass installed on my deck. The hideaway screen parts are missing/not complete. I am very upset as any sane person would. I will update this as things progress. ——- Update: I had to show up at their showroom without notice to ask them for an update. They apologized and explained that they lost a contractor, and will send someone to my site to complete the job. Long story short - the job is now complete but I will be hesitant about giving them another project in the future. I don’t appreciate the lack of communication from any contractor. In my opinion, the excellent part of their service was 95% based on the artisan who worked on my project - Paul. He did an amazing job and deserves a shout out, wherever he is now. He was passionate about my project and I saw that passion in the finishing and attention to detail.

May 27, 2023 placed an order with our contractor for the material. Was told 10 business days to get material in, couple days before the material was supposed to be delivered we get a call from the deck store saying there was an error on the quote and they didn’t add enough connectors for the railing and said that we would have to pay for this when we said no cause it wasn’t our error, fast forward to June 17, 2023 material was supposed to delivered that day so the contractor could install on that weekend only to find out the company either never placed the order or whatever happened. Get told the material is supposed to be coming in any day and that they would get it delivered to our house asap. June 25 and still no delivery and nobody will give an answer as to when the product is supposed to be delivered. I would never recommend this company to anyone. The lack of communication, the lack of knowledge, the terrible customer service will have me never go through them again!

This company was hired to install cable railing at my house on Sylvan Lake. They installed half of it in June 2022 and then said they ran short on supplies and did not complete the job. It is now May 31, 2023 and the job is still not complete. We have been in the house since Sept 2022 and have 3 little kids running around on a deck with non installed railing. I have attempted to call Justin Hays at least 5 times and have left messages for him to call me back to find out why there has been such a delay and he has never returned my calls. Unfortunately this company has been paid in full from my house builder and they have zero interest in completing the job to a point that my house builder is ordering extra supplies and doing it themselves. Do not use this company. Classic trades people...complete half the job when they knew they didn't even have the supplies to finish the job in the first place. Very disappointed in how I was treated.